[Hiring] Solutions Engineer @NMI

Role Description

We are seeking a Solutions Engineer to join our Solutions Engineering team. This is a critical role that bridges the gap between Sales, Product, and Engineering, ensuring our customers successfully integrate and adopt NMI's solutions. As the technical counterpart to our sales team, you will qualify customer needs, scope tailored solutions, and guide onboarding to deliver exceptional partner and merchant experiences. This is a remote role based in the UK.

Key Responsibilities

• Customer Qualification & Solution Scoping:
  • Collaborate with Account Executives and Channel Account Managers to assess and qualify customer requirements.
  • Recommend tailored solutions, identify opportunities for product extensions, and evaluate the feasibility of customer-specific requests that require development work.
  • Identify challenges early and propose viable technical solutions.
• Solution Documentation & Onboarding Support:
  • Document customer use cases, solution designs, and onboarding plans so that teams share a clear picture of what has been agreed.
  • Ensure alignment across Sales, Partner Launch Managers, and Account Managers for a seamless handover.
  • Identify and plan customer training needs.
  • Respond to technical questions on NMI's platform, and deliver architectural diagrams, system workflows, and configuration recommendations.
• Demonstrations & Training:
  • Provide tailored demonstrations of the NMI platform for ISVs, ISOs, and other partner types.
  • Develop and deliver bespoke training content aligned with customer needs.
• Cross-functional Collaboration:
  • Support Sales in responding to RFPs, coordinating with Product, Engineering, and Security as needed.
  • Raise and track product enhancement requests on behalf of customers.
  • Relay common feedback, feature gaps, and usability insights to the Product team.
• Sales Enablement & Continuous Improvement:
  • Stay current on product updates, release notes, and roadmap discussions.
  • Maintain close contact with acquiring partners and support their technical enablement.
  • Represent NMI at industry events and network with partners and prospects.

Qualifications

• 3–5 years' experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management, ideally in FinTech or SaaS.
• Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring.
• Experience with unattended payment environments such as Parking, Transit, EV Charging, Vending, and similar kiosk/self-service channels, including familiarity with unattended-specific integration, hardware/device, and compliance considerations.
• Demonstrated experience producing solution design documents or technical scoping materials.
• Proven ability to work cross-functionally across technical and non-technical teams.
• Exceptional communication and documentation skills.
• Comfortable presenting and demonstrating solutions to varied audiences.

Benefits

• Annual bonus scheme dependent on individual and company performance.
• Annual salary of £45,000—£60,000.
• 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days).
• Workplace pension scheme.
• Private medical insurance (upon 30 days of employment).
• 7 hours per day, 35 hours per week.
• A remote first culture.
• Great work-life balance with our Flexi-time policy.
• Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave).
• A chance to develop with an allocated company training budget.
• Bike2Work Scheme.
• Lifeworks, an Employee Assistance Programme which offers wellbeing, family and financial support services, such as assessments, resources and even 1:1 counselling sessions. It also offers interesting perks such as discounts on gyms, restaurants, high street retailers and cinema tickets.
• A strong commitment to employee wellbeing including mental health first aiders.
• Employee referral scheme with generous financial reward.
• Bonusly colleague reward scheme.