[Hiring] Solutions Engineer @Ntara

Role Description

A DAM Solutions Engineer is a client-focused technical and subject matter expert who combines deep technical knowledge with the consulting skills needed to deliver exceptional client experiences. This role requires Digital Asset Management (DAM) expertise across:

• Metadata and taxonomy design
• Asset lifecycle governance and rights management
• Platform configuration
• User adoption

DAM Solutions Engineers serve as the primary liaison to clients across the full engagement lifecycle, from scoping and pre-sales support to solution design, implementation, enablement, and long-term platform strategy.

Key Responsibilities

• Utilization & Project Status
  • Maintain personal billable rate at 75%, balancing project contributions with internal and sales assistance.
  • Ensure consistent and accurate time logging using tools like Jira and Tempo.
  • Communicate workload, task status, and blockers to your manager and project managers (PMs).
• Client Engagement & Solution Architecture
  • Serve as the primary functional and technical consultant for client implementations, asset lifecycle design, asset migrations, and systems integrations.
  • Lead discovery sessions with marketing, creative, and IT stakeholders to assess asset workflows, taxonomy and metadata, and business objectives that shape DAM strategy and integration requirements.
  • Guide clients in evaluating and selecting appropriate DAM platforms based on business requirements, user needs, and future scalability.
  • Support pre-sales activities by contributing to technical scopes, solution design, and platform evaluations focused on DAM capabilities.
  • Gather requirements for integrations between the DAM and connected platforms (e.g., PIM, CMS, ecommerce, and creative workflow tools).
• Delivery & Support
  • Collaborate with and delegate work to DAM Specialist team members to ensure accurate configuration and deployment of DAM systems.
  • Collaborate with development team members to ensure efficient and accurate systems integration.
  • Troubleshoot platform-level issues, including permission errors, workflow automation breakdowns, and rendition or integration failures.
  • Own client-specific technical specifications and architecture documentation for migrations, system configuration, and integrations.
  • Stay up to date with emerging technologies in the DAM space and lead internal evaluations to assess applicability and business impact.
• Strategic Planning & Innovation
  • Own and refine Ntara's DAM delivery toolkit, including migration and implementation methodology, and governance frameworks.
  • Inform and help create strategic roadmaps that align DAM system growth with broader enterprise architecture.
  • Evaluate and score new platforms or tools for internal and client use.
• Quality & Change Management
  • Review configurations and integrations before launch to confirm they meet client goals and will scale effectively.
  • Drive change management initiatives by articulating the business case for new DAM workflows or enhancements.
  • Promote process standardization and documentation around workflows, integrations, and governance in DAM systems.

Qualifications

• Bachelor’s degree (or equivalent) in Information Systems, Computer Science, Business, Digital Media, Engineering, or a related field preferred.
• Rutgers Digital Asset Management (DAM) Bronze Certificate or other DAM certifications a plus.
• 5+ years of DAM experience in consulting, in-house, or agency capacity.

Requirements

• 3+ years of experience in solutions engineering, technical consulting, or systems architecture delivering DAM solutions.
• Demonstrated experience leading in-person workshops and discovery sessions.
• Experience supporting pre-sales activities, including scoping, DAM platform evaluations, and technical proposal development.
• Proficiency with project management and time-tracking tools such as Jira and Tempo.
• Proven ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.

Benefits

• This is a 100% remote, U.S.-based role.
• Competitive salary.
• Collaborative, growth-oriented culture.
• 401K with matching contributions.
• Top-notch employee healthcare options.
• Paid vacation days, holidays, and personal days.
• Opportunity to make a measurable impact.
• Great Place to Work® Certified™ Company.