[Hiring] Solutions Engineer @Primer.io

Role Description

At Primer, Solutions Engineers are trusted technical advisors to some of the most forward-thinking companies shaping the future of commerce. We don’t just support merchants, we empower them to build smarter, faster, and with confidence on top of Primer’s unified payments infrastructure.

From day one, you’ll work closely with product, engineering, and commercial teams, translating complex needs into scalable solutions, guiding technical strategy, and ensuring every integration is rock-solid. Whether you’re unblocking a proof of concept or future-proofing an architecture, your focus is on making things possible.

This role is perfect for curious minds who thrive at the intersection of technology and impact. You’ll bring clarity to complexity, act as a critical voice in shaping product evolution, and make sure our merchants don’t just go live: they go further.

If you’re excited by meaningful challenges, collaborative problem-solving, and the chance to drive change at a global scale, we’d love to meet you.

What will you be doing?

• Working closely with our growing sales team to identify merchant pain points; and consulting with those merchants on the value of Primer to address those pain points.
• Providing technical expertise to the sales team to partner with them in business development.
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language.
• Driving forward client engagements via discovery sessions, solution design workshops, product demos, developer Q&As, and more.
• Collaborating with our Product team, using your market learning to identify feature enhancements, as well as new features entirely, that we can bring to market to best serve our merchants.

Qualifications

• Previous experience in a merchant facing role with a complex API product, ideally in payments.
• Confidence and ease in leading discovery sessions and working with technical counterparts at some of the largest merchants.
• Deep interest or knowledge about tech. Being able to understand, explain, and design complex technical specifications is key.
• Creativity and improvisational skills. Rarely are two merchants alike, and you don’t always have days to prepare for them.
• Great communication & presentation skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.
• A collaborative approach - to efficiently work with clients, partners, and internally, with Product, Engineering, and Sales.
• Drive and motivation; we’re growing fast and we want you to grow with us!
• Someone who gets things done and makes an impact.
• Experience working in a fast-paced and scaling environment.

Requirements

• An initial intro call with a Talent Partner.
• An interview with the Hiring Manager.
• Challenge Stage - Contextualised to the role.
• A final, values-alignment interview.

Benefits

• We are fully remote and globally distributed; and have been since day one.
• Competitive share options.
• Uncapped holiday, with 25 days minimum to be taken.
• Co-working space access across major cities.
• Workations & Company Retreat.
• The best equipment for your role.
• £500 towards your home office setup.
• Generous learning budget.
• Private Medical Insurance.
• A broad set of additional perks and benefits (depending on location).