[Hiring] Solutions Consultant @Gozio

Role Description

At Gozio, we're redefining the meaning of patient experience in health systems across the U.S. Our mobile platform offers a single point of access for everything a patient or visitor needs, including telehealth, medical records, physician appointments and reminders, and indoor navigation and wayfinding. We help take the stress out of visits to the hospital.

The Implementation Consultant learns how our customers operate and applies that knowledge to configure and optimize Gozio's mobile and web products. Serving as the primary consultative partner for clients throughout the implementation lifecycle and beyond, the Implementation Consultant:

• Guides customers through walkthroughs, user acceptance testing (UAT), and app configuration.
• Delivers training sessions and design mockup presentations.
• Provides ongoing post-implementation support.

Day to day, the role balances high-impact client management with hands-on data configuration, including:

• Categorizing and structuring data for indoor hospital locations using internal tools, our content management system, and AI.
• Collaborating closely with internal teams such as Product, Engineering, and Client Success to refine processes and improve our products.

This role includes traveling to our customer sites to:

• Capture points of interest as key elements of our wayfinding solution.
• Analyze and resolve data discrepancies.
• Assist with identifying and resolving challenging wayfinding scenarios.

The ideal candidate is a self-starter who:

• Works independently and takes ownership of outcomes.
• Is quick to learn, very detail-oriented, and exceptional at communication.

Gozio is a 100% remote company, and we provide all necessary technology such as a Mac, iPad, and collaboration tools like Slack, Google Apps, and Zoom.

Qualifications

• Lead customer interactions, communications, and training.
• Advise clients on how to optimize value from the product.
• Provide ongoing support and troubleshooting via support tickets for clients post-implementation.
• Prepare and give design mockup presentations to explain how the products and services work to existing customers.

Requirements

• Categorize, document, and configure data for all indoor hospital locations.
• Manage various data sets, including importing, cleaning, and structuring.
• High comfort level with AI, automation, and working with internal tools to streamline current processes.
• Experience working with a content management system.
• Savvy with technology and capacity to become an expert in our software in a short period of time.
• Excellent communication, presentation, facilitation, time management, and problem-solving skills.
• Collaborate and partner with internal teams, such as Client Success, Product, Engineering, and Sales.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Identify critical points of interest while onsite and use this information to configure wayfinding.
• Serve as the client point of contact during implementation to understand their business operations.
• Travel 1-2 weeks per month for 3-5 days at a time (30-50% travel).
• Ability to walk/stand for 8+ hours and cover 3-5 miles daily.
• Experience reading floor and site plans.
• Familiarity with the Healthcare industry.
• Knowledge of Jira, Sketch, Claude, Omni, Confluence.

Benefits

• Gozio is an Equal Opportunity Employer.
• Unfortunately, Gozio is unable to provide sponsorship or transfer.