[Hiring] Solutions Architect @C1

Role Description

C1.ai empowers the agentic workforce to put AI to work everywhere. Our platform connects humans and agents to enterprise systems with scoped access, enforced policies, human approval, and a record of every action. With C1.ai, the fastest path to AI adoption at scale is the governed path—giving organizations visibility and control without sacrificing security or slowing innovation.

We are excited to expand the customer success team with a solutions architect! Looking for someone with an IAM or IAM adjacent background that thrives on getting in front of customers - especially ones with complex environments, improving customer content, and helping customers realize value quickly in implementation.

Qualifications

• 8-10 years in IAM, IT, Security, Consulting SaaS related businesses
• Prior background in:
  • Identity & Access Management: Strong foundation in designing and implementing IAM frameworks, including experience with RBAC best practices, governance processes, and building scalable IAM infrastructure
  • Directory Services & Complex Systems: Hands-on experience with directory services (Active Directory/Entra, Okta, LDAP, etc.), as well as working with databases and large-scale enterprise systems.
  • Infrastructure as code (IaC): Cloud platforms (Google Cloud Platform, AWS, and Azure) and IaC tools like Terraform, AWS CloudFormation, or Microsoft Bicep

Requirements

• Own the role of a product expert as the technical advisor on our largest strategic customer accounts.
• Partner with the Customer Success Managers to ensure a customer is effectively using the platform and successfully onboarded according to their business objectives.
• Provide guidance and support to customers struggling to implement additional components of the product prior to go-live.
• Improve technical documentation [videos, articles, guides] and our product strategy/process with insights from our customers’ experience.
• Learn the ins and outs of the identity security landscape.
• Teach internal teams and other customers on best business practices to implement identity security solutions.
• Successfully onboard extra large sized customers with a technical product, ideally involving many system integrations.
• Support the customer lifecycle, proactively identify potential risks/red flags, and coordinate with your CSM to deliver on customer needs.
• Understand the SaaS industry expectations in deploying new software.
• Value strong communication, presentation and leadership skills.
• Own a business critical function with excellent organizational and project management skills.
• Think for scale, analyze data, and help further build the program.

Company Description

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.