[Hiring] Solutions Architect @Acuity Inc.

Role Description

The Solutions Architect is responsible for providing pre-sales support and guidance to Q-SYS customers and the Business Development Managers who are responsible for establishing and managing end customer relationships. The Solution Architect is an expert at designing solutions within the Q-SYS ecosystem, resolving technical pre-sales inquiries, and providing training to top Q-SYS adopters. They will be tasked with developing in-depth knowledge of the technical preferences, use cases, and pipeline of key end customers and will aid internal and external stakeholders to ensure that successful AV experiences can be consistently delivered. This position will be focused on Higher Education accounts in the United States.

Key Tasks & Responsibilities (Essential Functions)

• Analyze the functional requirements and use cases of key clients and propose Q-SYS software solutions that meet their expectations and goals. Commonly these proposals will include design narratives, signal flow drawings, and detailed programming and commissioning scopes of work.
• Deliver technical presentations, demonstrations, and on-site proof of concept implementation and optimization.
• Provide technical training and delivery of existing Q-SYS curriculum as well as develop custom training materials catered to specific verticals and Professional Services projects.
• Communicate across several Q-SYS internal functions including Dealer Channel Sales, Marketing, Product Management, Technical Services, Professional Services, and Quality Assurance divisions of any product problems or emerging customer needs.
• Represent Q-SYS at regional and national trade shows.
• Identify, validate, and support factory-direct programming and commissioning efforts of key accounts.

Qualifications

• BA/BS in Communications, Computer Science, or a related field preferred
• Industry certifications including AVIXA, Q-SYS, PMI, Cisco, CompTIA, and AQAV appreciated
• Minimum 5 years hands-on experience in commercial AV installation/integration project management, programming services, or AV manufacturer application engineering/technical training role
• Experience creating AV system schematic drawings with Bluebeam Revu or similar
• Experience supporting enterprise UC platform deployments, compliance requirements, and operational readiness for Zoom, Google Meet, and Microsoft Teams environments strongly preferred
• Higher Education AV environment management experience a plus
• Experience and comfort with video teleconferencing, control, and audio-video distribution systems especially as it relates to Q-SYS portfolio of hardware and software solutions
• Experience improving technology interactions for end-user customers based on analysis of customer needs and vetted use cases
• Experience with DCHP, IPsec, VLAN, layer 3 routing, TCP, UDP, multicast management
• Experience with performance audio tuning and gain staging desirable
• Possess strong computer skills including Microsoft Office and CRM software (Salesforce experience a plus)
• Excellent written and verbal communication skills
• Ability to maintain calm demeanor under pressure
• Ability to understand, consult, and troubleshoot AV networking
• Passion for user experience

Requirements

• Travel Requirements: 1-20% to 21-40%

Benefits

• Generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role.