[Hiring] Solutions Architect @Vic.ai

Role Description

As a Solutions Architect, you will work closely with customers, Sales, Product, Engineering, and Implementation teams to understand complex business requirements and translate them into effective Vic.ai solutions. You will be a trusted technical and functional advisor throughout the customer journey, helping customers understand what is possible, identifying the best approach to solving their challenges, and ensuring that proposed solutions are practical, scalable, and aligned with the capabilities of the Vic.ai platform.

You will combine deep AP process knowledge, technical fluency, solution design, and AI expertise to help customers rethink how their finance operations can work.

What You'll Do

• Partner with Sales and customers to understand business objectives, current-state processes, pain points, and desired outcomes.
• Lead discovery sessions and translate complex business requirements into clear solution designs.
• Bring deep expertise in accounts payable and finance processes, including invoice processing, approvals, exceptions, vendor management, and related workflows.
• Design solutions that leverage Vic.ai's capabilities while balancing customer requirements, scalability, maintainability, and time to value.
• Act as a subject matter expert on how AI can transform AP processes and help customers identify opportunities to move beyond simple automation.
• Develop solution architectures, process flows, requirements documentation, and other materials needed to clearly communicate proposed solutions.
• Work closely with Product and Engineering to evaluate technical feasibility, identify product gaps, and communicate customer requirements.
• Partner with Implementation teams to ensure that solutions designed during the sales process can be successfully delivered.
• Identify risks, dependencies, edge cases, and potential downstream impacts before they become implementation issues.
• Participate in customer presentations, technical discussions, demonstrations, and solution workshops.
• Help customers understand tradeoffs and make informed decisions rather than simply accepting every requested customization.
• Contribute to improving our solution design methodology, documentation, and best practices as the organization scales.
• Develop reusable solution patterns that can accelerate future implementations and improve consistency across customers.
• Stay current on AI capabilities and actively experiment with new AI tools to improve your own productivity and the quality of your work.
• Use AI as a core part of your workflow for research, analysis, documentation, problem solving, and solution development.
• Share effective AI practices and approaches with colleagues and help raise the overall level of AI fluency across the organization.

Qualifications

• Significant experience in accounts payable, finance operations, ERP, AP automation, or a closely related domain.
• Experience in a Solutions Architect, Solution Consultant, Technical Consultant, Sales Engineer, Implementation Consultant, or similar customer-facing role.
• Deep understanding of AP processes and the systems that support them.
• Strong ability to translate business requirements into technical and functional solutions.
• Comfortable working with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to break complex problems into manageable components.
• Excellent discovery skills - you know how to ask the questions that uncover the real problem, not just the stated requirement.
• Experience working with ERP systems and understanding how financial data and workflows move between systems.
• Strong written and verbal communication skills, including the ability to explain complex concepts simply.
• Ability to manage multiple priorities and operate effectively in a fast-moving environment.
• Strong judgment around when to configure, when to customize, and when to challenge a customer requirement.
• A consultative mindset and genuine curiosity about how businesses operate.
• Demonstrated willingness and ability to use AI extensively in your day-to-day work.

Benefits

• Opportunity to join a company that is redefining how finance teams work.
• Work with sophisticated customers and solve meaningful and complex business problems.
• Help shape how AI is applied to one of the most important functions within every organization.
• Not just implementing software, but helping customers rethink what is possible.