[Hiring] Solution Architect, Revenue Cycle @Mayo Clinic

Role Description

Mayo Clinic's Revenue Cycle is hiring a Solution Architect to shape the future of patient access. This role blends deep Epic front-end expertise with strategic thinking, creative problem-solving, and strong cross-functional collaboration to deliver integrated solutions that streamline the patient experience and advance how Revenue Cycle operates.

• Strategic Intake & Solutioning: Partner with operational leaders to capture the problems and outcomes they're trying to achieve, evaluate feasibility, and recommend the best path forward. Identify current and future feature capabilities aligned to strategic objectives and ensure proposed solutions support priorities.
• Technical Leadership & Design: Serve as a consultative architect who shapes the "what" and "why" of solutions. Evaluate options across Epic, enterprise and departmental specialty systems, and vendor products; recommend the best-fit approach, participate in vendor evaluations, and partner with build teams.
• Cross-Functional Collaboration: Determine which Revenue Cycle enablement teams and partner areas are needed to deliver. Facilitate technical committees, build consensus, and gain institutional approvals.
• Roadmap & Release Planning: Stay current on Epic releases, vendor assessments, and emerging AI workflows. Correlate operational roadmaps with upcoming technology to keep strategic initiatives on track.

Qualifications

• Bachelor's degree and 8 years' experience including 5 years' of demonstrated technical experience and 3 years of demonstrated leadership experience.
• Masters degree in applicable field preferred.
• Multiple (three or more) Epic Certifications OR relevant Intelligent Automation/AI certifications required.
• Healthcare Financial Management Association (HFMA) Certification Preferred.
• Working knowledge of large language models, AI agents, and/or ML lifecycle management.
• Proven track record of designing enterprise-scale solutions using automation platforms (UiPath preferred).
• Works cross functionally across Mayo Clinic Departments.
• Demonstrated project and deliverable consistency through repeatable and reliable performance.
• Demonstrates initiative and self-motivation to complete tasks and assignments on time.
• Proven evidence of project management skills.
• Demonstrated oral and written communication, organization, problem solving, and facilitation skills.
• Evidence of mastery level expertise in multiple technologies.
• Demonstrated ability in solving complex technical and application problems with multiple technologies.
• Experience working in healthcare technology and Epic.
• Exposure to managing both custom developed and vendor-supplied applications.

Requirements

• A minimum of three Epic certifications, at least one of which is related to Patient Access/Front-end Revenue Cycle (Prelude, Referrals, Identity).
• Experience collaborating with MyChart or custom healthcare portal teams to advance the digital patient experience (portal-specific certification or build experience not required).
• Strong relationship-building skills across operations, technology, analytics, automation, and education partners.
• A data-driven, root-cause approach to problem solving and sustained process improvement.
• Comfort navigating ambiguity and shifting priorities while keeping stakeholders aligned.
• Active awareness of emerging technologies, AI-enabled capabilities, and regulatory changes affecting Revenue Cycle.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.