[Hiring] Solution Architect @Performance Development Group

Role Description

The Solution Architect is a key leadership role on the PDG Client Services Team and is instrumental in how we scope, solution, design, and deliver our award-winning business performance improvement solutions. The Solution Architect contributes to the success of PDG in three key areas:

• Creating solution concepts for proposals and other sales pursuits, based on business needs identified during client meetings and/or client document review with the Solution Architect and PDG’s Sales Team.
• Architecting solutions as part of a client engagement, based on data gathered as part of a discovery process.
• Overseeing and providing input into the solution buildout to ensure that the requirements of Solution Architecture are being met.

With performance improvement solutions as the primary focus for this role, the Solution Architect will create strategies for measurement, implementation, communication, sustainability, and change management in support of Launch Readiness, HCP Engagement, KAM (Key Account Management), and MSL (Medical Science Liaison) Engagement initiatives, as well as other Life Sciences topics.

In this role, you will partner with our sales team to perform a deep dive into our client’s business needs, brainstorm and proactively prescribe solutions that will help address the client’s business challenges, perform as a key member of the engagement team, act as the subject matter expert relative to PDG’s solutions and remain as part of the engagement team throughout the life of each project to provide support.

Responsibilities

• Presales:
  • Collaborating with PDG’s Leadership, Sales, and Account Management teams to identify clients who would benefit from solution services and create strategies for client pursuits.
  • Guiding the sales team through goal definition, opportunity identification, and the design of business performance solutions using problem-solving principles and experience.
  • Determining the performance needs of the target audience and how those needs align with the overall business goals of the organization.
  • Analyzing complex programs and making recommendations to streamline and enhance the audience experience.
  • Designing and presenting learning, performance, measurement, and communication strategies and solutions to clients.
• Value Creation:
  • Performing needs analysis through interviews, focus groups, document review, technology evaluation, and additional discovery to determine gaps and opportunities in the performance of the target audience.
  • Proactively making recommendations to clients based on PDG’s insights into how Life Sciences organizations operate most effectively, even if this recommendation is different from the client’s ask.
  • Leveraging emerging trends and technologies in solutions design by staying abreast of thought leadership via webinars, conferences, blogs, and articles.
  • Supporting solution concepts with relevant research, literature, or experience.
  • Creating solutions that solve business problems across a variety of learning modalities ensuring that these solutions link to our client's desired performance outcomes.
  • Creating change management and measurement strategies that provide meaningful insights into the client’s performance improvement.
  • Pivoting quickly to adapt to changing requirements and needs from internal and external clients; responding to and modifying recommendations in the moment, based on client feedback and reactions.
• Deployment:
  • Providing input, oversight, and guidance to the team building out the solution ensuring that the solution vision is fully realized.
  • Engaging the client to understand strategic changes in their business and making recommendations for aligning the program to the changes; following through by ensuring the design team integrates newly aligned changes to learning solutions.

Qualifications

• A Master’s Degree in Learning and Development, Human Performance, or Organizational Leadership & Development is preferred; however, commensurate work experience will be strongly considered in the absence of an advanced degree.
• Minimum of eight to ten years of experience in the areas of solution design, performance consulting, human performance technology, change management, and/or adult learning and development.
• Significant experience in the Life Sciences industry, either as an employee of a Life Sciences organization or a partner to the industry.
• Experience architecting sales performance solutions.
• Experience analyzing needs and developing solutions based on input from client interviews, document review, and industry analysis.
• Strong communication skills, able to build strong relationships with internal and external customers.
• Outstanding leadership skills. Has the ability to influence without authority and can make valuable suggestions that are presented in such a way that makes the client feel fully committed.

Requirements

• Employment at PDG is contingent upon the successful completion of a criminal background check, which is conducted as a condition of employment.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Participation in PDG's annual bonus program.