[Hiring] Solution Architect @Heartflow

Role Description

We are seeking an experienced, analytical, and results-oriented Solution Architect to drive the efficiency, quality, design, implementation, and scalability of our technical service delivery. Leveraging deep expertise in system architecture, technical integration, and customer-facing delivery, this role will analyze, design, and implement standardized best practices and processes across critical customer-facing journeys (e.g., technical onboarding, implementation, ongoing support). This is a high-impact technical leadership role focused on driving cross-functional architectural alignment.

Key Responsibilities

• Process Design and Architectural Strategy:
  • Map, redesign, and document high-impact technical workflows (e.g., technical onboarding, implementation) using best practices (e.g., ITIL, Lean, TOGAF).
  • Design future-state architectural models for optimized technical delivery and support.
  • Identify and implement innovative field solutions to solve customer problems and address unique customer requirements.
  • Create comprehensive technical documentation, including system integration diagrams, data flow maps, and technical specifications.
  • Introduce and tailor industry best practices to standardize templates, communication, and decision-making for technical services delivery.
• Governance, Tooling & Change Management:
  • Define requirements and guide the configuration of tools to manage and scale technical service delivery.
  • Ensure all proposed solutions and associated technical documentation meet rigorous regulatory and security compliance standards, such as HIPAA and medical device requirements.
  • Define and report on key performance indicators (KPIs) to continuously audit and improve the efficiency of solution deployments.
  • Create clear process maps, policies, and training materials for technical teams.
  • Drive adoption and governance of new standardized processes across Technical Operations, Engineering, and Customer Success.
• Technical Leadership and Expertise:
  • Serve as the internal subject matter expert (SME) on technical concepts, providing expert guidance to both internal teams and customers.
  • Act as the technical voice of the field, communicating complex technical challenges and customer feedback to Engineering, Product, and InfoSec teams to influence the product roadmap.
  • Mentor cross-functional teams on the application of best practices and emerging technology trends.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
• Experience: 8+ years of experience in a technical customer-focused role, such as Solution Architecture, Systems Engineering, or Technical Consulting, within a SaaS or B2B technology environment.
• Domain Knowledge: Deep expertise in medical imaging technology (e.g. DICOM, PACS, HL7, EMR, etc.) coupled with a strong cloud background (preferably AWS). Experience in Health Technology, Medical Device, or similarly regulated industry.
• Architectural Expertise: Proven ability to design, document, and implement complex, cross-functional technical architectures and integration strategies.
• Process Expertise: Proven ability to map, document, redesign, implement, and measure the effectiveness of complex, cross-functional business processes.
• Leadership & Influence: Demonstrated success in leading high-stakes technical projects and influencing senior stakeholders across departments.
• Communication: Exceptional ability to explain complex architectural concepts and technical trade-offs to both technical and non-technical audiences.

Preferred Qualifications

• Certification: AWS Certified Solutions Architect, Azure Solutions Architect, TOGAF, or similar professional certifications (e.g. CIIP).
• Travel: 5 - 20% travel required for occasional business meetings and to observe field operations to identify improvement areas.

Salary

This position has an estimated base salary of $110,000-$145,000, and bonus.

Equal Opportunity Employer

Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.