[Hiring] Solution Adoption Consultant @Waystar

Role Description

The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations in the U.S.

• Subject Matter Expert assigned to Waystar revenue cycle implementations.
• Ensures the contracted deliverables are delivered in compliance with contractual terms, aligned with Waystar processes, and drives a high level of client satisfaction.
• Ability to manage and meet deadlines.
• Establishes trusted relationships with the client project team, key influencers/stakeholders, and client executive leadership.
• Clearly communicates challenges/shortcomings/issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving.
• Develops and communicates a clear vision of customer success and regularly reports out on the status to all key stakeholders.

Qualifications

• 5+ years working in the healthcare revenue cycle.
• Proven leadership and issue resolution abilities.
• Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.
• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality.
• HIPAA regulation knowledge.
• Healthcare terminology.
• Proficient with Microsoft Office Suite.
• Good written and oral communication skills; team player.
• Experience with EDI and/or healthcare transactions desired.
• Ability to travel up to 20%.

Preferred Knowledge

• Experience with Epic or Cerner EMR.
• Payer Benefit Plans.
• Payer / Hospital Contracts.
• Healthcare code sets.
• Obtaining prior authorizations from payer sites.

Benefits

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (3 medical plans with Health Saving Account company match).
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• Flexible time off for exempt team members + 13 paid holidays.
• Paid parental leave (including maternity + paternity leave).
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(K) program with company match.
• Pet insurance.
• Employee resource groups.

Company Description

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.

• Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.
• Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.