[Hiring] Software Publisher Services Manager @Connor Consulting

Role Description

We are excited to be rapidly expanding our team and seek a Manager to help us further build our capabilities and manage global client projects. With the support of other regional Managers and Directors, you will advise our clients on license compliance initiatives and execution of audits. This role is involved with various compliance-related projects, including:

• Audit execution
• Data analytics
• Process improvement
• Targeting analysis

We rely heavily on our Managers and expect a high degree of professionalism to carry out the highest quality of professional service our clients require and expect. The Manager will be responsible for performing, supervising, and reviewing each client engagement; and for being the liaison between our clients and their customers/licensees.

Responsibilities

• Manage and perform all facets of the audits for existing clients: audit planning, audit execution, and reporting activities, which includes data analytics, licensee/client interviews, and preparation of client deliverables.
• Perform extensive Excel analysis as part of audit execution, internal client initiatives, and other services.
• Manage audit KPIs, including deadlines and project milestones.
• Interact with cross-functional teams at clients/licensees and manage multiple projects across multiple clients simultaneously.
• Prepare and review all client deliverables: reports, calculations, etc.
• Demonstrate a solid understanding of client businesses, technologies, and risks. Maintain technical and practical knowledge about clients and industry; bring experience to the execution and oversight of audits.
• Assist in the development and implementation of operational policies to support internal infrastructure growth.
• Develop and maintain strong relationships with clients through quality execution of reviews and timely communication.
• Identify opportunities for new services, methodologies, or work processes for teams and clients.
• Stay current with the trends in the relevant industries and compliance auditing.
• Supervise, coach, and mentor all levels of staff: conduct performance reviews, contribute to performance feedback and training, develop and communicate workplace culture and code of conduct.
• Recruit, develop, and mentor a talented team of professionals to help bring growth to the business.
• Participate in sales pursuits for royalty and license compliance initiatives.

Qualifications

• BA/BS in Business Administration, Accounting, Computer Science, Information Systems Administration, Engineering or related field; CPA, CIA, CISA certification.
• 8+ years in Professional Services or large IT organizations.
• Preferred third-party audit experience, including contractual review, software licensing reviews, and/or contract compliance experience (royalty and licensing auditing).
• A member of the compliance team from one of the Big 4 firms preferred but not required.
• Strong references from existing employer/clients.
• Proficient understanding of technology and software license contracts.
• Demonstrate an understanding of business processes, internal control risk management, IT controls, and related standards.
• Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services.
• Strong background in auditing techniques and/or computer control environments.
• Strong written and verbal presentation skills including the ability to translate technical information to various technical and non-technical audiences.
• Hard-working and detail-oriented and able to motivate coworkers.
• Self-driven, highly motivated, and able to work well independently and in team environments.
• Proven experience with building strong relationships and instilling trust with clients and internal teams.
• Ability to adapt to different licensee conditions and cultural differences while executing audits globally.
• Flexibility to work effectively across multiple engagement teams, clients, and licensees across the globe with different time zones.
• Proficient in the use of Microsoft Office Suite with strong Excel skills.

Related Working Technical Experiences Preferred but not Essential

• Windows or UNIX/Linux administration background, including proficiency with Active Directory.
• Data analysis applications such as ACL, SQL, or Access.
• Windows Server Desktop.
• Unix/Linux, SAM (SMS, Altiris, etc.).
• VB/Shell/PERL/Macros.

Who Should Consider This Job?

If you are someone looking to take ownership of your career and the chance to build something all while working in a supportive, dynamic environment with highly motivated team members, then this is the right entrepreneurial opportunity.