[Hiring] Sleep Consultant @Hatch Contracts

Role Description

As a Sleep Consultant, you are the voice of Hatch’s sleep support. You will connect with caregivers through sleep chat in the Hatch Baby app, offering warm, personalized guidance that helps them understand their child’s sleep, choose realistic next steps, and feel supported along the way. You balance developmental accuracy with genuine care, and you are passionate about helping others and meeting every caregiver with empathy, especially during some of the most tiring moments of parenthood.

We are hiring for multiple part-time positions, 20 hours per week on set shifts, M-F 7am-11am PT or M-F 11am-3pm PT. These are hourly, part-time roles.

What You’ll Do

• Provide expert, personalized sleep guidance.
• Apply your knowledge of infant and child sleep development to give accurate, age-appropriate guidance aligned with Hatch’s approved approaches and resources.
• Follow safe sleep guidelines and Hatch sleep training guidelines at all times.
• Ask purposeful questions to understand each family’s challenges, routines, goals, and circumstances, and adjust your recommendations as new information emerges.
• Help families put recommendations into practice, set realistic expectations, and troubleshoot obstacles.
• Guide caregivers to relevant Hatch Baby sleep features and content, and explain how they support their goals.
• Recognize when a concern is outside the scope of sleep support, including medical questions, feeding, and urgent situations, and refer families to their pediatrician or escalate through the appropriate channel.
• Communicate clearly and with empathy.
• Write warm, concise responses suited to a chat conversation, leading with actionable next steps and explaining your reasoning.
• Respond to caregiver stress with validation, patience, and respect.
• Build confidence without judgment, pressure, or promises of specific sleep outcomes.
• Review all conversation history and context before responding.
• Document key details, recommendations, and next steps so another consultant can pick up the conversation seamlessly.
• Follow shared Hatch standards, and address differing recommendations thoughtfully to maintain trust.
• Manage your conversations efficiently while maintaining quality, and meet established response time and customer satisfaction expectations.

Qualifications

• Passionate about helping others.
• Empathetic.
• A strong writer.
• Detail-oriented.
• Experienced with sleep.
• Resourceful.
• A team player.

Nice to Have

• Background in pediatric sleep consulting.
• No pediatric sleep consulting experience? We still encourage you to apply, training is provided!

Benefits

• We’re a certified Great Place to Work.
• We help people sleep better. Our products make a real, meaningful difference in our customers’ lives.
• Our team is collaborative, fun, and full of brilliant minds, and you’ll work with leadership that truly values every contribution.
• We’re backed by world-class investors (and growing fast).
• We’re a remote-friendly work environment. We practice what we preach to give our employees better balance and more flexibility.

Company Description

Hatch was founded in 2014 by entrepreneurs (and parents themselves) Ann Crady Weiss and Dave Weiss. Headquartered in Menlo Park, California, Hatch creates tech that helps you and your family get better sleep.

• Hatch Sleep Clock is a contactless sleep tracker that provides actionable insights, personalized recommendations, and bedtime routines based on your unique sleep habits and preferences.
• Restore 3 helps you regulate your nervous system and tune into your circadian rhythm with unwind routines, science-backed sleep audio, and ambient lights.
• Hatch Baby helps parents soothe their little ones and create healthy sleep habits with expert sleep support, gentle sounds, and calming lights.
• Hatch Go includes ten soothing sounds in one portable package.