[Hiring] Skype for Business & MS Teams Consultant @CNX

Role Description

This role involves providing consulting services for Skype for Business and Microsoft Teams, focusing on technical expertise and customer engagement.

• Possess deep technical expertise in at least one technical specialty and solve complex technical problems.
• Set an example of excellence as a Microsoft representative.
• Demonstrate strong communication skills and develop strategic customer relationships.
• Communicate effectively at all levels from CIO to technical staff.

Qualifications

• Experience in the enterprise customer arena with a track record of delivering enterprise-grade SharePoint solutions.
• Face-to-face customer engagement skills.
• Excellent written, oral, and presentation skills.
• Troubleshooting knowledge and skills.
• Degree qualification or equivalent experience.
• Good understanding of ITIL/Service Management.
• Passion for new innovative technology and drive customer transformation.
• Demonstrate effective balance between business and technical acumen.
• Ability to recognize and adapt to change.
• Ability to deliver presentations and discuss complimentary products at a solutions level.
• Ability to handle customer critical issues and work in difficult situations.
• Experience delivering proactive services, such as workshops and technical assessments.

Requirements

• Deep understanding of Unified Communications (UC) concepts, protocols, and standards.
• Proficiency in deploying, configuring, and managing Skype for Business Server.
• Understanding of LAN, WAN, and VPN technologies.
• Experience with VoIP architecture, call routing, and quality of service (QoS).
• Proficiency in Active Directory design and user management.
• Ability to perform basic troubleshooting tasks on the MS SQL Backend.
• Awareness of security best practices for Skype for Business.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Understanding of how Teams and Skype for Business coexist.
• Familiarity with PowerShell for managing Skype for Business.
• Proficiency in monitoring server health, call quality, and usage.
• Knowledge of MDM solutions for mobile clients using Skype for Business.
• Understanding of Microsoft 365 security, compliance, and governance features.

Company Description