[Hiring] Skool Practice Manager & Client Experience Lead @Scalesource

Role Description

This role involves managing the operational engine behind a global coaching business serving founders and leadership teams across various regions.

• Build and organize courses
• Manage client experience
• Execute outbound campaigns
• Keep communication tight
• Protect the brand
• Travel internationally once per quarter

Qualifications

• Minimum 12 months actively managing a Skool course
• 3+ years supporting a business coach, consultant, or professional services firm
• Experience contributing to a coaching program with 100+ paying members
• Experience executing outbound campaigns (email + LinkedIn + calls)
• Experience with AI and Automation Workflows (Zapier)
• Strong written and spoken English
• Organized, systems-driven, proactive

Requirements

• Be comfortable traveling internationally at least once per quarter
• Manage inbound email + LinkedIn DMs
• Respond within 24 hours
• Coordinate scheduling + follow-ups
• Track renewals and retention
• Conduct proactive check-ins
• Keep CRM spotless
• Manage Social Media posting calendar
• Post content consistently
• Respond to comments & DMs
• Help support launches
• Trim videos and upload clips
• Create simple Canva graphics
• Organize content assets

Benefits

• $1,500/month – First 6 months
• $1,750/month – Months 7–12
• $2,000/month – After 12 months
• Annual performance bonus target: 50% of base salary
• Extensive Training Opportunities
• Travel fully covered

KPIs (How You’ll Be Measured)

• Recordings uploaded within 48 hours
• 75%+ onboarding completion
• 60%+ monthly active member rate
• < 8% monthly churn
• < 24-hour response time
• 8/10+ satisfaction rating
• 70%+ renewal rate
• Zero missed follow-ups
• 100 outbound touches per day (mixed channels)
• 2–5 booked calls per week from outbound
• Email campaigns sent on time
• CRM 100% accurate