[Hiring] Site Reliability Engineer @Rootshell Enterprise Technologies, Inc.

Role Description

We are seeking a passionate Site Reliability Engineer to address operational challenges in automated warehouse solutions. This role focuses on enhancing system stability and scalability while leading Root Cause Analysis (RCA) meetings to identify and resolve resiliency gaps.

• Analyze critical incident information
• Host RCA calls
• Troubleshoot VMware, Kubernetes, custom software, and infrastructure issues
• Implement improvements to major software components and systems
• Engage in the entire service lifecycle, from design to deployment
• Work closely with Operations, IT, and Software Engineering teams

Qualifications

• Bachelor's degree in software engineering or related fields
• 12+ years of experience with ITSM tools like Jira
• 8+ years in infrastructure engineering and production system operations
• Experience in leading technical RCAs
• Proficiency with tools such as Prometheus, Grafana, and Elastic

Requirements

• Ability to prioritize tasks
• Effective communication with both technical and non-technical audiences
• Lead complex RCAs to conclusion
• Complete technical training
• Initiate and lead RCAs
• Collaborate with cross-functional teams
• Maintain up-to-date problem tickets
• Occasional out-of-hours work based on workload demands

Company Description

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US.