[Hiring] Senior Site Reliability Engineer @ServiceTitan

Role Description

We're looking for a Senior Site Reliability Engineer to join our Site Reliability & Infrastructure Engineering team. We run entirely on the cloud, and this team owns the reliability and health of the applications running on top of it.

• Participate in an on-call rotation, using runbooks and playbooks to diagnose and resolve production issues (e.g., adjusting Horizontal Pod Autoscaler rules in response to load).
• Design, build, and maintain observability dashboards and alerting grounded in Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
• Operate and improve our Kubernetes-based compute platform, which runs the large majority of our infrastructure.
• Work across cloud networking and infrastructure (Azure/AWS) to support reliable, scalable systems.
• Investigate and resolve production incidents, including root-cause analysis and follow-up remediation work.
• Build and operate AI agents and automation that take on manual, repetitive SRE work directly.
• Partner with product engineering teams to review architecture and infrastructure decisions before they ship.
• Write and maintain runbooks and documentation so on-call knowledge is shared across the team.
• Help define non-functional requirements — scalability, availability, performance — for new systems as they're designed.
• Collaborate across engineering teams to adopt best practices in reliability and observability.
• Contribute to CI/CD pipelines and help teams ship changes safely and quickly.

Qualifications

• Kubernetes (must-have): strong, hands-on understanding of Kubernetes as a system.
• AI-native SRE practice (must-have): hands-on, personal experience using AI tools and agents.
• Agentic depth: Experience building or operating agents that autonomously monitor infrastructure.
• SRE application: Use of AI to move at a materially faster pace in the SRE domain.
• SRE principles: Practical experience with SLIs, SLOs, and error budgets.
• Cloud engineering & networking: Solid grounding in AWS or Azure, including networking fundamentals.
• Observability: Deep experience with at least one modern observability stack.
• CI/CD: Strong understanding of a CI/CD system — GitHub Actions preferred.
• Programming: Strong programming skills with the ability to build web applications.
• Experience with distributed systems and their common failure modes.
• Strong production troubleshooting skills — comfortable diagnosing issues under pressure.
• 8-10+ years of relevant hands-on experience.

Requirements

• Agentic systems depth beyond the gate above.
• Understanding context management for agents.
• Ability to talk concretely about securing agent actions.

Benefits

• Flextime, recognition, and support for autonomous work.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision.
• Support for Titans at all stages of life: Parental leave, fertility services, and more.