[Hiring] Site Reliability Engineer @Sand Tech Holdings Limited

Role Description

Sand operates in partnership with senior executives at our customers. Your primary client within these relationships will be the customer's enterprise IT organization. You will spend as much time in front of a municipal CIO's security team, an architecture review board and a cloud governance committee as you will in a terminal. You will be asked where the data sits, who has access to it, how it is encrypted, and what happens during an incident, and you will need to answer those questions accurately and calmly without escalating every one of them.

Symmetri is designed to be highly modular and extensible, supporting rapid development and the mechanisms to support reusable intelligence capabilities across clients without sharing their data. As it continues to become the standard way we deliver, the line between deploying the platform and building it converges. You will be expected to see that coming and drive the strategy and execution that helps us get there.

Your role will be to lead and deliver the deployment and the operation of cloud infrastructure, including Symmetri environments, for US customers, end to end.

What you’ll do

• Provisioning: Standing up infrastructure for a new environment, where the shape of the build depends on the environment type and variant, from managed cloud through single-tenant to on premises based on established patterns and practices.
• Configuration: Tuning environments to a customer's needs as we land and expand on the use cases they are consuming: performance, scale, resource ceilings, network boundaries, identity, applying their security model rather than ours.
• Lifecycle: Running the upgrade and maintenance cycles, and coordinating releases across live customer production estates without breaking the operations that depend on them.
• Operation: Monitoring, alerting, and being first responder for critical production outages at any time of the day or night - which we see as an exceptional occurrence to be solved for, not the norm.
• Collaboration & Growth: You will be the first US member of our Delivery Infra & Enablement function, but you will not need to work in isolation. You will collaborate directly with an established and experienced remote enablement team and regional operations counterparts in other geographies. This will assist you to establish a full US-based operations team and set the standard of how US deployment and operations actually works in practice.

Your first 6 months

• You have taken a US customer environment from provisioning to production and you are the named owner of it.
• Runbooks for that environment exist, are accurate, and someone other than you (or their agent) could follow them safely.
• Monitoring and alerting are in place and tuned, so that a page means something and silence means something too.
• You have been through at least one customer security review as our technical voice in the room.
• You can say, with evidence, which parts of our global deployment approach need to work differently in the United States.

Qualifications

• 5 to 8 years in platform engineering, cloud infrastructure, DevOps or site reliability, operating production systems that mattered to someone.
• Cloud infrastructure, hands on.
• Azure and AWS. You have provisioned and run production data infrastructure rather than only managing it, with a strong understanding of networking, IAM and secure data handling, and how to design effectively within a client’s existing landscape and governance constraints.
• Networking you can reason about under pressure.
• Kubernetes and containers.
• Infrastructure as code.
• Python for automation.
• Change management and branching discipline.
• Resource planning.
• Incident response.
• Client-facing competence with enterprise IT.

Advantageous experience

• Public sector, utility or other regulated operational environments, and the security review processes that come with them.
• Air-gapped, sovereign or disconnected deployments of data-intensive systems.
• Observability and monitoring stacks, and building the alerting rather than only responding to it.
• Serving ML models and LLM systems in production, including offline.

Location

We are looking to hire on the East Coast in the United States, as this is where the majority of our clients are based.

How we work

This role has an on-call component and accountability. Real production systems, real operational consequences.

It also has less scaffolding than you might expect. We optimize first to fall in love with our clients' challenges and to deliver impactful solutions. This means you will not always receive neatly scoped work, and part of the job is creating that clarity yourself and sharing it. We are not looking for someone to invent everything from scratch or replicate exactly what they have done in the past either.

We believe in strong opinions, loosely held. We have established patterns and approaches that work, built by teams that have run these environments for years, and the person who succeeds here is one who learns them properly first and then improves them while participating in raising our global standard.

Due to the highly collaborative and internationally distributed nature of our work, successful candidates must be comfortable operating in small teams while contributing to larger, globally coordinated efforts. A strong sense of ownership, self-motivation and discipline in maintaining clear and consistent communication through virtual collaboration tools and video conferencing is essential.