[Hiring] Single Seat Escrow Officer @OS National

Role Description

As an Escrow Closer, you will own the escrow closing process, including compliance with real estate contracts, lender instructions, title insurance requirements, and other written instructions. You will be the single point of contact for all parties from the time we receive the contract through closing. You will prepare all closing documents necessary to ensure title insurance is issued at closing. High levels of accuracy, attention to detail, and the ability to prioritize, multi-task, and focus on deadlines will determine your success in this role.

Essential Duties and Responsibilities

• Manage the real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements, and other written instructions.
• Understand the escrow process to determine necessary steps for title transfer as per real estate contract and lender instructions.
• Collaborate with the title department to resolve title issues such as legal descriptions, easements, lot splits, vesting, tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, lis pendens, etc.
• Prepare all closing documents necessary to ensure title insurance is issued at closing.
• Oversee the issuance of checks, bills and statements, receipts, and any other documents needed for customer satisfaction.
• Secure all documents (corrective and others) required for title insurance issuance.
• Act as the single point of contact for Buyers, Sellers, Agents, Lenders, and others.
• Assist customers and clients with closing-related questions.
• Prior to disbursement, confirm all funds are collected, documents checked for accuracy, signatures collected, and acknowledgements and legal descriptions are correct.
• Correct all taxes due, HOA dues, and any delinquencies and/or principal and interest.
• Ensure all payoffs have been collected, mailed, delivered, or wired according to instructions.
• Verify against the HUD statement that all disbursements have been paid correctly.
• Prior to recording, verify all legal documents for correct acknowledgements, legal, and lien information.
• Delegate work to and manage escrow assistants in the real estate transaction process when needed.
• Manage and develop client relationships to ensure future real estate closing transactions.

Success Criteria

• Customer-first: You care deeply about our customers and understand that we exist to serve their needs.
• Solutions-orientation: You thrive in a fast-paced environment and can shift gears comfortably.
• Both a thinker and a “doer”: You’re a strategic thinker who understands core business drivers and processes.
• A creative problem solver: You have a proven track record of thinking outside the box to solve complicated problems.
• Highly collaborative: You’re a strong communicator who can motivate and influence cross-functional teams.
• Eager to drive impact: You believe results matter and are motivated to drive improvements in the business.

Qualifications

• A minimum of 3-5 years closing experience is required.
• Excellent customer service skills, including the ability to interact professionally with Buyers, Sellers, Agents, and Lenders.
• Excellent verbal and written communication skills.
• Knowledge of the escrow process and closing documents is required, including the ability to review and analyze documents.
• Experience with Qualia/Resware is strongly preferred; experience with Softpro or similar software will also be considered.
• Multi-state experience is a major plus.
• Strong problem-solving, analytical, and organizational skills; deadline-driven.
• Team player attitude – you enjoy helping your team members be successful!
• Ability to be licensed in Texas.

Benefits

• Medical, dental, and vision insurance health benefits.
• Competitive compensation.
• Benefits effective on 1st day of employment.
• Volunteer time off and much more!