[Hiring] Shopify POS Launch Lead @Lazer

Role Description

Some of the world's most recognized retail brands are rethinking how their stores operate, and Shopify POS is at the center of that transformation. We're looking for the person who will be on the ground making it happen.

As our Shopify POS Launch Lead, you'll be the face of these rollouts, working directly with enterprise retail teams to reshape how they run their stores. That means:

• Getting deep into how a brand's operations actually work today.
• Auditing current store operations.
• Refining their SOPs.
• Configuring in-POS workflows.
• Preparing the training that sets their teams up to thrive.
• Owning the full journey through go-live.

This isn't a behind-the-desk role. You'll be on-site, in the mix, and the reason these rollouts succeed.

Please Note: The ideal candidate should be able to align their working hours to Eastern Time (ET) or Pacific Time (PT) and should be comfortable with travel.

Qualifications

• 3+ years of experience in retail systems rollout, POS implementation, store systems, retail operations enablement, or similar.
• Hands-on experience with Shopify POS / POSOS (or very close equivalent) and its constraints/limitations.
• Proven track record leading multi-store rollout(s) with on-site training and go-live support.
• Strong SOP/documentation skills (clear, operationally usable process writing).
• Comfortable in-store: can coach associates/managers, adapt to fast-paced environments, and keep calm during launch issues.
• Able to travel in rollout “waves” (estimated ~25% travel, with some periods of intensive travel).

Requirements

• Experience migrating from legacy POS (e.g., Square, Lightspeed, NCR, etc.) into Shopify POS.
• Familiarity with retail inventory processes (receiving, transfers, cycle counts, full counts).
• Shopify’s POS Launch and Operations training / verified skills badge.

Benefits

• Work From Anywhere: Choose your workspace — all you need is strong wifi and a passion for building!
• Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life.
• Employee Care: We provide full benefits (healthcare, dental, vision) for our employees (401k for our US employees).
• Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind.
• Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.