[Hiring] SHIP Medicare Counselor @YO AI Labs

Role Description

We are seeking experienced SHIP Medicare Counselors to evaluate and improve AI-generated Medicare guidance. You'll use your counseling expertise to ensure questions reflect real beneficiary needs and answers are accurate, relevant, and easy to understand. No prior AI experience is required.

• Review sample Medicare questions for realism and relevance to beneficiary needs.
• Develop rubrics for enrollment scenarios, including initial enrollment, Special Enrollment Periods, and Part B late enrollment penalties.
• Create evaluation criteria covering Medigap, Medicare Advantage, and Part D plan comparisons.
• Assess AI-generated answers for accuracy, completeness, and outdated guidance.
• Identify errors and omissions and provide clear, actionable written feedback.
• Collaborate asynchronously with the project team.

Qualifications

• Active or recent SHIP certification, or previous SSA Medicare enrollment experience.
• At least 1 year of experience advising beneficiaries on Medicare enrollment, penalties, Medigap, Medicare Advantage, and Part D.
• Based in the United States.
• Availability to start quickly and commit 20–30 hours per week.
• Strong written communication and attention to detail.

Requirements

• Experience creating Medicare counseling guides, training materials, or evaluation rubrics.
• Experience advising diverse beneficiaries, including rural and non-English-speaking communities.