[Hiring] ServiceNow Principal Architect @Ecolab Inc.

Role Description

As the Principal Platform Architect for ServiceNow, you own the architecture and standards for the platform. This is the most senior technical role on the platform and the resident expert the team, product, and business all go to for the hard calls. You lead how we design solutions, workflows, and integrations; you ensure we build the right thing the right way, and you bring AI into the platform where it genuinely improves the outcome. This is a people leadership role with direct reports, not an individual contributor position. You will manage, mentor, hire, and grow a team of architects and engineers, and you are accountable for their development and performance. It is also a hands-on role rather than a purely advisory one: alongside leading the team, you set the standards the rest of them build to, review the work that matters, and stay close enough to the platform to make real calls on design, integration, and delivery.

Our platform is growing fast, and our solutions are increasingly cross-platform. We need an architect who can see past ServiceNow to how it fits into the broader landscape, align the right solution to the business problem rather than forcing everything onto one platform, and bring the discipline of a formal architecture practice to a platform that has grown faster than the standards around it.

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Systems, or a related technical field.
• 12 years of software engineering and architecture experience with the ability to personally make and defend design, integration, and delivery decisions.
• Proven people management experience, including directly managing, hiring, and developing architects or senior engineers.
• Deep hands-on ServiceNow architecture, development, and platform governance experience across core modules: Incident, Change, Problem, Request, plus Employee Center Pro.
• Experience owning and enforcing standards across integrations, data, architecture, AI, security, and UX.
• Experience creating enterprise architecture grade documentation and standing up formal architecture governance, including review boards and gates.
• Strong integration and data architecture background.
• 5 years experience of architecting enterprise solutions that span multiple business systems, applications, data sources, and organizational stakeholders.
• Experience designing or delivering AI enabled capabilities in a real enterprise setting.
• Experience leveraging AI assisted development tools (e.g., Claude Code, GitHub Copilot, Cursor, or similar) to accelerate delivery.
• Proven ability to work directly with product and business teams and translate business problems into the right technical solutions.
• Strong communication and facilitation skills with the ability to engage technical teams, business stakeholders, and executive leadership.
• ServiceNow Certified System Administrator (CSA).
• One or more ServiceNow Certified Implementation Specialist (CIS) certifications, or Certified Application Developer (CAD).

Requirements

• Establish architecture standards covering security, privacy, compliance, auditability, and enterprise governance, including Responsible AI for the AI work we take on.
• Design controls and guardrails so solutions operate safely within governed workflows.
• Partner with central UX and the Associate Experience UX Council.
• Ensure solutions meet enterprise standards for data protection, access control, monitoring, and operational support.

Benefits

• Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
• This position is eligible for annual bonus pay based on performance, per plan terms.
• Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc.