[Hiring] ServiceNow ITOM ITAM Business Analyst @FyerX

Role Description

We are looking for an experienced ServiceNow ITOM ITAM Business Analyst with strong knowledge of ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM). The ideal candidate should have experience gathering and analyzing business requirements, understanding IT operations and asset management processes, and supporting ServiceNow implementation and enhancement initiatives. The consultant will work closely with business stakeholders, functional consultants, developers, and technical teams to translate business requirements into effective ServiceNow solutions.

Key Responsibilities

• Gather, analyze, and document business and functional requirements for ServiceNow ITOM and ITAM initiatives.
• Collaborate with business stakeholders to understand existing IT operations and asset management processes.
• Conduct requirement-gathering workshops and stakeholder discussions.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and acceptance criteria.
• Support the implementation, configuration, and enhancement of ServiceNow ITOM and ITAM modules.
• Analyze business processes, identify gaps, and recommend improvements.
• Work with ServiceNow developers and architects to translate requirements into functional solutions.
• Support IT asset lifecycle management processes, including asset tracking and reconciliation.
• Assist with ITOM-related processes such as discovery, configuration management, and operational visibility.
• Coordinate User Acceptance Testing (UAT), validate solutions, and document testing outcomes.
• Support defect tracking, issue resolution, and post-implementation activities.
• Maintain functional documentation and communicate project updates to stakeholders.

Qualifications

• 4+ years of total and relevant experience in ServiceNow ITOM/ITAM business analysis or related ServiceNow functional roles.
• Strong understanding of ServiceNow IT Operations Management (ITOM).
• Good knowledge of ServiceNow IT Asset Management (ITAM).
• Experience gathering, analyzing, and documenting business requirements.
• Ability to translate business needs into functional specifications and user stories.
• Knowledge of IT operations, IT asset lifecycle management, and related workflows.
• Experience conducting stakeholder workshops and requirement discussions.
• Understanding of ServiceNow implementation and enhancement processes.
• Experience supporting UAT, defect management, and functional validation.
• Strong analytical, documentation, communication, and problem-solving skills.
• Ability to collaborate with developers, architects, and business stakeholders.

Preferred Skills

• Knowledge of ServiceNow CMDB and Discovery.
• Familiarity with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Understanding of ITIL and IT Service Management processes.
• Experience with Agile methodologies, sprint planning, and user story management.
• Experience working on enterprise ServiceNow transformation projects.

Additional Requirements

• Ability to work independently in a remote environment.
• Strong communication and stakeholder management skills.
• Ability to coordinate effectively with cross-functional teams.

Certifications

• No mandatory certifications have been specified by the vendor.