[Hiring] ServiceNow Implementation Specialist @NetImpact Strategies

Role Description

NetImpact Strategies is seeking a ServiceNow Implementation Specialist to configure and implement approved ServiceNow capabilities for a Federal Agency. This role translates validated requirements and architecture into maintainable platform configuration, automation, integrations, catalog/workflow capabilities, and controlled production deployments while providing late-window engineering depth.

Work schedule:

• Monday-Friday, representative late implementation shift supporting the end of the 1:30 p.m.-10:00 p.m. Eastern service window;
• Planned after-hours activities and rotating on-call support as required.

This position requires U.S. citizenship and a post-award Government background investigation.

Key Responsibilities

• Configure and implement approved ServiceNow capabilities from validated requirements and CTA-approved designs, favoring out-of-the-box features and reusable components over avoidable customization.
• Configure forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows/subflows/actions, catalog items, notifications, and approved portal/workspace components.
• Implement capabilities across TO-relevant ServiceNow areas such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other approved products as assigned.
• Build and configure integrations using REST/SOAP APIs, IntegrationHub spokes/actions, MID Servers, service accounts, and approved authentication/certificate patterns; coordinate end-to-end testing and operational handoff.
• Support CMDB/configuration-data implementation and data-quality validation, including reconciliation with connected systems and approved governance standards.
• Prepare and execute controlled promotions to TEST and PROD using approved update-set/application-repository and CI/CD practices; maintain deployment plans, rollback steps, release notes, and configuration evidence.
• Execute unit/functional checks and partner with the Tester on ATF, integration, regression, performance, and UAT validation before release.
• Provide late-window deployment and implementation support, including troubleshooting, post-production validation, and handoff to the operations team.
• Support technical-debt reduction and approved restoration of customized capabilities toward out-of-the-box behavior where doing so improves maintainability and upgradeability.
• Create implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials; support user training and knowledge transfer as needed.

Qualifications

• Three or more years of hands-on ServiceNow implementation/configuration experience in enterprise environments.
• Demonstrated expertise in at least two ServiceNow capability areas such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps.
• Hands-on ability with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog/workflow configuration, REST/SOAP APIs, and ServiceNow data/configuration concepts.
• Experience with controlled release promotion, update sets/application repositories, CI/CD, automated testing, and release documentation.
• ServiceNow CSA plus one or more relevant CIS credentials strongly preferred or required where mandated by the applicable labor category.
• Strong communication and requirements-translation skills, with demonstrated ability to work with architects, developers, analysts, operations staff, and customer stakeholders.
• Ability to support the assigned late implementation window and planned after-hours/on-call events.
• U.S. citizenship and ability to satisfy High Risk IT background-investigation and sensitive-information requirements.

Preferred Qualifications and Certifications

• Federal consulting or financial-regulatory experience.
• App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF experience.
• Experience implementing ServiceNow capabilities in a shared multi-vendor platform with formal architecture/security governance.

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!