[Hiring] ServiceNow Business Process Consultant @NewRocket

Role Description

NewRocket is a global team of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Business Process Architect to lead process design for Financial Services Operations (FSO) programs at large insurance and financial services clients. You'll anchor engagements in FSO and work across related product lines including Customer Service Management (CSM) and Field Service Management (FSM).

As a Business Process Consultant, you will be the bridge between the business and the platform. You bring a strong understanding of how insurers operate, from policy servicing to claims to customer service, and the techno-functional depth to turn that knowledge into future-state processes that run on ServiceNow. You will:

• Lead discovery workshops, map current and future-state processes.
• Drive fit-to-standard decisions against out-of-the-box FSO capabilities.
• Partner with Solution Architects and Software Engineers to ensure deliverables provide measurable business value.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like, then let you use your skills and experience to come up with innovative solutions that achieve customer goals.

Qualifications

• 8–12 years of experience in business process consulting, business architecture, or functional solution design.
• 3+ years of ServiceNow platform experience with a strong functional and working technical understanding of how the platform is configured.
• Proven experience designing and delivering ServiceNow Financial Services Operations (FSO) processes and solutions.
• Experience in the banking or insurance industry, with an understanding of core processes.
• Experience with CSM, including a fundamental understanding of the CSM data model, which FSO builds on.
• Techno-functional depth: comfortable configuring forms, workflows, and Flow Designer.
• Working knowledge of key technologies behind ServiceNow integrations (SSO, SAML, Web Services, LDAP, REST).
• Strong process modeling skills using BPMN or similar notation.
• Exceptional workshop facilitation skills and the ability to influence business and IT stakeholders up to the executive level.
• Experience with Agile/Scrum methodology, including writing user stories and managing a backlog.
• Strong problem-solving skills and the ability to simplify complex situations.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Exposure to ServiceNow AI capabilities such as Now Assist and AI Agents, or to process mining.

Requirements

• ServiceNow Certified System Administrator (CSA) - required (current, or obtained within 6 months of hire).
• ServiceNow Certified Implementation Specialist (CIS) in a relevant domain, with FSO or CSM preferred.

Benefits

• Commitment to a diverse and inclusive workplace.
• Equal opportunity workplace and affirmative action employer.
• Support for individuals with disabilities who would like to request an accommodation.