[Hiring] ServiceNow Analyst @Computer Task Group, Inc

Role Description

Our top client is seeking a ServiceNow Analyst consultant to work remotely in Quebec on a long-term ServiceNow project. The consultant will play a key role in analyzing business needs, supporting ServiceNow platform configuration and optimization, and serving as a liaison between stakeholders, Product Owners, and technical teams in an Agile environment. The consultant must be French speaking and fluent in English.

Key Responsibilities

• Gather, analyze, and formalize business and user requirements related to ServiceNow through workshops, interviews, process analysis, and documentation.
• Translate business needs into clear functional requirements, including user stories, use cases, process flows, and acceptance criteria for ServiceNow solutions.
• Analyze existing business processes and recommend improvements leveraging ServiceNow best practices and native platform capabilities.
• Configure and maintain the ServiceNow platform, including forms, workflows, business rules, service catalogs, notifications, portals, reports, and dashboards in alignment with established standards.
• Act as a functional ServiceNow subject matter expert, supporting stakeholders in the evaluation, design, and implementation of platform enhancements.
• Collaborate with developers, administrators, and Product Owners to prioritize the backlog, estimate effort, clarify dependencies, and prepare sprints and releases.
• Participate in solution testing, validation, and user acceptance testing (UAT) to ensure business requirements are met.
• Document implemented solutions, including functional specifications, configurations, process diagrams, and knowledge transfer materials.
• Contribute to data and process quality (e.g., CMDB, ITSM, service management, and automations) by identifying opportunities for continuous improvement.
• Support the Customer Experience / OCM ServiceNow team in the preparation of training materials and user adoption activities.
• Provide second-level support for advanced ServiceNow functionalities in collaboration with IT support teams and external partners.

Qualifications

• Bilingual (French & English)

Company Description

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together.

• Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
• With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions.
• We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
• At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.