[Hiring] ServiceNow Administrator / Developer @Dedalus

Role Description

As the ServiceNow Administrator / Developer, you will play a key role in supporting change management projects and solve business problems using information technology related to the global Information Management System (IMS) of the Dedalus Group. You will work collaboratively across all departments of the organization and serve as a Change Agent and Tool Administrator, who identifies organizational improvements needed, designs systems to implement those changes, maintains existing tools/interfaces and trains and motivates others to use the related information systems.

• Monitor health, usage and overall compliance of ServiceNow and its applications;
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
• Coordinate application and platform upgrades;
• Develop systems integrations and process automation;
• Configure and maintain SLA, Catalog items and their associated workflows;
• General support, administration and maintenance of ServiceNow platform and associated applications;
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices;
• Configuration of role based workspaces;
• Configuration of AI Skills.

Qualifications

• Experience using JavaScript, XML, and HTML;
• ServiceNow System Admin certification (admin or higher);
• A minimum of 2 years of related work experience as ServiceNow Administrator/ServiceNow Developer;
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
• Working and configuration knowledge of Workspaces;
• Experience in IT service management, ITIL certification preferred (ITIL v3-v5 Certification);
• Ability to analyse, troubleshoot and resolve complex software application related problems;
• Exceptional customer service skills;
• Applies standard methodology, techniques, procedures and criteria;
• Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.

Requirements

• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
• Experience troubleshooting integration management, security, and application issues;
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.;
• Working experience on AI Skill configuration. Agentic AI workflow will be an added advantage;
• Configuration of multiple data sources and integrations with external tools for ServiceNow AI.

Benefits

• Engaging and rewarding work experience;
• Encouragement to learn and innovate;
• Culture of respect, inclusion, and success;
• Opportunity to make a meaningful difference for millions of people around the world.

Company Description

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people, including around 1,000 people in France, in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world.