[Hiring] ServiceNow Administrator @NetImpact Strategies

Role Description

Our company is seeking an experienced ServiceNow Administrator to manage and enhance the ServiceNow platform for a federal client. This role involves configuring, customizing, and maintaining the platform to meet organizational needs, ensuring optimal performance and user satisfaction.

• Plan, execute, monitor, and complete technical tasks related to ServiceNow configuration and implementation, supporting Tier 1, Tier 2, and Tier 3 services.
• Provide software coding and configuration services including screen tailoring, workflow administration, report setup, data imports, scripting, integrations, and custom application development.
• Create and maintain service catalog items and workflows to support organizational needs.
• Design and implement automated workflows to streamline business processes.
• Integrate ServiceNow with external systems and tools to enhance platform functionality.
• Develop and maintain reports and dashboards for stakeholders and leadership visibility.
• Deliver training and support for end-users and administrators to improve platform adoption.
• Identify opportunities for process improvements and implement best practices within ServiceNow.
• Create and maintain system design and operations documentation for ServiceNow environments.
• Advise on the impact of proposed changes to the ServiceNow platform and ecosystem.
• Provide ServiceNow administration, sustainment, and subject matter expertise to support organizational goals.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 5 years of experience in ServiceNow development, configuration, and administration.
• Proficiency in ServiceNow scripting languages, including JavaScript.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Demonstrated ability to collaborate with cross-functional teams across IT and business units.

Requirements

• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Application Developer
• ITIL Certification

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team.
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required.
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays.
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!).
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!