[Hiring] Service Technician @Koenig & Bauer US, Inc

Role Description

The Service Technician travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electronic and electrical components on Koenig & Bauer CI flexo, web, and digital printing presses. The Service Technician interacts directly with the customer, listening to their needs and asking probing questions in preparation for the installation or service call. They must effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities.

The Service Technician must come up with a plan of action to address the customer issue with an emphasis on quality work and efficiency to minimize installation or downtime and to control costs.

Qualifications

• High School Diploma or GED-equivalent required; technical apprenticeship program or post-high school degree or certification in technical field including but not limited to printing or industrial maintenance.
• Minimum three to five years related work experience in printing, press manufacturing, packaging or other related industry.
• Experience with OS2; Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets.
• Highly desired that the candidate have fundamental Italian and/or Spanish language skills.

Requirements

• Troubleshoot electronic and electrical components on Koenig & Bauer (Flexotecnica) CI flexo, web offset, and digital presses.
• Strong understanding of PLC technology (Bosch and Rockwell) and ability to read, interpret, modify, troubleshoot, and program the PLC.
• Understand and troubleshoot closed loop systems, such as temperature control, tension control, L.E.L. control, etc.
• Understand and troubleshoot drive and motor technology, including torque, current, architecture, types of alarms, and general concepts that join all drives and motors.
• Troubleshoot problems via software and program part/module on site.
• Troubleshoot peripheral equipment like Enercon, BST, Fife, Maxon, etc.
• Contact Flexotecnica Italy or Koenig & Bauer Germany about machine-specific problems and software.
• Troubleshoot high-speed communication, including Ethernet: switches, addresses, and overall philosophy behind these communications.
• Install software updates and troubleshoot software issues.
• Troubleshoot complex electronic and electrical issues using available documentation and resources.
• Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and K&B Parts Department.
• Deliver world-class customer service with each and every customer interaction.
• Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, and recording time, expenses, and work performed.
• Adhere to all applicable customer practices and policies while working at their site.
• Perform other related job responsibilities as necessary based on business needs.

Benefits

• Vacation – 15 days per year
• Holidays – Up to 11 days
• Sick – 7 days
• Medical, Dental, and Vision
• Disability and Life
• Flexible Spending Accounts
• 401k Retirement and Profit Sharing Plan
• Income replacement plans for cancer, critical illness, and accident
• Long-Term Care Plans
• Years-of-Service Bonus Plan
• Educational Assistance