[Hiring] Service Improvement Officer @City and County Healthcare Group Ltd

Role Description

We are seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders supporting the quality improvements within the operational teams. Your key responsibilities include:

• Ensuring compliance with statutory requirements
• Implementing improvement plans to enhance service delivery
• Providing training and support to branch teams

If you have experience in service improvement and compliance, along with excellent communication skills, apply now to make a meaningful impact in our organisation.

Qualifications

• Previous experience in conducting audits
• Implementing improvement plans
• Providing training and support
• Proactive individual with a keen eye for detail
• Ability to thrive in a fast-paced environment
• Ensuring the highest standards of service delivery and regulatory compliance

Benefits

• Thorough training and opportunity to develop through self-directed learning
• Coaching conversations, e-learning modules, and access to further qualifications and courses
• Support to develop your career within your branch or the wider City & County Healthcare Group
• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• Wellbeing resources and financial advice
• Up to 14% discount at over 40 retailers including Tesco, John Lewis, and many more

*Subject to terms and conditions and qualifying period