[Hiring] Service Desk Engineer II @Allbridge

Role Description

In the role of Service Desk Engineer II, the individual is tasked with overseeing a comprehensive range of responsibilities to ensure efficient transition and onboarding of new builds and clients, as well as offboarding and project management for system refreshes. Key responsibilities include:

• Acting as the main point of contact (POC) for clients.
• Coordinating the onboarding process.
• Managing project buildouts.
• Overseeing the use of project management tools like NetSuite.
• Facilitating coordination among subcontractors, third-party vendors, and both field and remote migration resources.
• Conducting a thorough 90-day review for each client to ensure all services meet the expected standards and requirements.
• Coordinating and managing Building Systems Refresh Projects and Brand Initiative Projects.
• Managing Salesforce queue, opportunity assessment, and orchestration of quotes with Sales Representatives and Engineers.
• Confirming project specifications through direct communication with clients.
• Managing the annual CAPEX/OPEX budget creation and client reviews.

Qualifications

• At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry.
• Experience with project managing a variety of IT products and recurring services.
• Experience in managing third-party vendors, contractors, and timelines.
• A strong interest in project management.
• Advanced computer skills and in-depth knowledge of different operating systems, network administration, and service desk administration.
• Project management and leadership skills for managing projects and the teams involved with them.
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues.
• Analytical and problem-solving skills to handle any issues that occur during project completion.
• Organization and time management skills to keep projects on track and within budget.
• Excellent resource planning and task scheduling skills.
• Flexibility for up to 20% travel.
• Positive and committed initiative-taker, structured, goal-oriented.
• Ability to work one week on call per month to support critical issues (6 pm – 6 am CT Monday to Friday, Saturday/Sunday all day).

Benefits

• Medical and Prescription options, Dental, Orthodontics, and Vision Plans.
• Rich HSA company-funded options and Flexible Spending accounts.
• 100% Company paid premiums for Short Term Disability.
• Life and Accidental Death and Dismemberment insurance Plan options.
• Supplemental Insurance Plan options.
• 401(k) Profit-Sharing Retirement plan.
• Flexible Paid Time Off after 60 days of employment.
• Paid Holidays, per Employee Handbook.
• Great workplace culture that embodies our values.

Equal Opportunity Employer Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.