[Hiring] Service Delivery Manager @R1 RCM

Role Description

As our Client Service Delivery Manager, you will be responsible for overseeing day-to-day client service delivery for one or more health system relationships, ensuring operational performance, strong client partnership, and execution of key initiatives. Your daily responsibilities will include:

• Translating client priorities into clear operational plans.
• Coordinating cross-functional teams.
• Delivering data-driven insights that drive measurable improvements in quality, efficiency, and financial outcomes.
• Developing and delivering executive-ready presentations that provide clients with relevant updates, performance insights, and strategic recommendations.
• Translating R1 strategy and day-to-day operational learnings into best practices that optimize performance and support transformation.
• Leading analytics to clearly communicate overall performance, key trends, risks, barriers, and actionable opportunities to clients.
• Proactively sharing metric performance and underlying drivers to support timely action planning and continuous improvement.
• Serving as a change advocate by aligning stakeholders, building cross-functional partnerships, and advancing shared goals across the hospital organization.
• Identifying and prioritizing initiatives that improve operational performance and strengthen client outcomes.
• Partnering with internal R1 customer operations teams to align objectives, assess performance, and develop remediation plans for identified risks.
• Collaborating with R1 functional leaders on day-to-day operational decisions for assigned hospital relationships.
• Focusing on development, performance, and growth of the Revenue Cycle Team.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree - Equivalent experience will be considered in lieu of a degree.
• Minimum of 5 years of experience, including at least 3 years in a management role.

Requirements

• This US-based position has a base pay range of $65,000.00 - $116,747.20 per year.
• Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
• This job is eligible to participate in our annual bonus plan at a target of 10.00%.

Benefits

• Competitive benefits package.
• Opportunities for constant learning and collaboration across groups.
• Chance to contribute, think boldly, and create meaningful work that makes a difference in the communities served.