[Hiring] Separations Field Application Specialist @Sartorius

Role Description

The Separations Field Application Specialist will be responsible for ensuring the successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio (NFF, TFF, UF/DF) by providing overall product expertise, application knowledge, and technical support throughout each step of the customer process. This role supports the Sales process through product positioning, presentations, demonstrations, and trials, primarily for customers in Raleigh NC, Durham NC, RTP, and at times the Georgia, Florida, Tennessee, and Puerto Rico regions.

The ideal candidate will be located in the RTP area.

• Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations.
• Be responsible for the assigned product line to support sales target achievement in the defined territory.
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements.
• Conduct product trials and demos to achieve intended results and create trial reports for customer, sales and application teams.
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers.
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution.
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs.
• Report on competitors' products and feedback information to the application specialist management and products management.
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars.
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports.

Qualifications

• Bachelor's degree in biological engineering, biotechnology or other life sciences related field or equivalent demonstrated professional experience; Master’s degree preferred.
• 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role.
• In-depth knowledge in TFF, UF/MF/DF, NFF, Viral Filtration and Clarification products with experience in optimization and process scaling success; familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus.
• Ability to troubleshoot technical and application-related issues in customer environments.
• Hands‑on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner.
• Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix organization.
• Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions.
• Strong communication and presentation skills, able to articulate technical value to diverse stakeholders.
• Proven software skills, e.g. Microsoft Office.
• Ability to lift ~50 pounds.
• Willing to travel >50% as this role is heavily focused on external customers; predominantly day trips but overnight travel will be required; travel requirement is subject to change based on customer and internal business need.
• Identification with our core values: Sustainability, Openness, Enjoyment.

Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules.
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform.
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network.”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match).
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate.
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.