[Hiring] Senior Virtual Tax Specialist @H&R Block Management

Role Description

At H&R Block, we’re not just about taxes - we’re about people. We’re looking for experienced, tax-savvy professionals who are passionate about helping others and thrive in a virtual, fast-paced environment. If you’re ready to bring your expertise to a team that values innovation, collaboration, and client success, we want to hear from you.

As a Senior Virtual Tax Specialist, you’ll be a trusted expert for both clients and colleagues. You’ll provide advanced tax support, troubleshoot technical issues, and guide clients through our online platform - all while working remotely. Your insights will help clients feel confident and supported, and your leadership will help elevate the entire team.

• Support Tier I specialists by answering complex tax and platform-related questions
• Engage with clients via chat and screen share to resolve tax issues and guide them through our online tools
• Troubleshoot technical issues and help clients navigate our digital tax prep experience
• Research and interpret federal and state tax laws, regulations, and procedures
• Use our proprietary tools and resources to deliver fast, accurate, and friendly support
• Collaborate with teammates to share best practices and continuously improve the client experience
• Embrace new challenges and opportunities as they arise - your growth matters here
• Work from anywhere while staying connected to a supportive, collaborative team
• Help people feel confident and empowered during tax season
• Expand your skills, take on new challenges, and grow your career with us

Qualifications

• Associate’s degree or equivalent combination of education and experience
• 3+ years of tax experience (including coursework or accounting background)
• 2+ years of customer service experience in a fast-paced environment

Requirements

• Strong communication skills - written, verbal, and video - with a keen eye for detail and clarity
• A passion for helping others and simplifying complex topics
• Excellent problem-solving and analytical skills
• A quiet, dedicated workspace and reliable internet connection for remote work

Benefits

• Competitive compensation and benefits to support your health and well-being
• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
• Access to the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program
• Automatic enrollment in Business Travel Accident Insurance
• Receive Associate Tax Prep benefit

Company Description

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.