[Hiring] Senior Vice President, Delivery - Denials Resolution and Payment Compliance @Knowtion Health

Role Description

Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients? The Senior Vice President (SVP), Delivery – Denials Resolution & Payment Compliance leads Knowtion Health's delivery operations across three core lines of business: Clinical Denials, Underpayments, and Interest & Penalties. Reporting to the Chief Delivery Officer, this leader is accountable for the performance, quality, and financial outcomes of these functions, ensuring consistent, compliant, and results-driven delivery for clients. The SVP builds and leads a high-performing team, partners closely with peer Delivery leaders across the organization, and drives continuous improvement in recovery outcomes, cycle time, and client satisfaction.

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry.
• Resources to invest in the business and innovate.
• Intensely competitive and constantly evolving business environment.
• Quick identification of new challenges and development of solutions.
• Inviting and competitive culture, embracing challenge and celebrating accomplishment.

The Opportunity:

• Own the strategy, performance, and financial accountability for the Clinical Denials, Underpayments, and Interest & Penalties lines of business.
• Lead denial review, audit, and appeal operations, ensuring quality, timeliness, compliance, and overturn performance meet client and organizational expectations.
• Direct systematic identification, validation, and recovery of payer underpayments, including contract modeling, recovery targets, aging management, and escalation processes.
• Lead Interest & Penalties recovery, ensuring timely pursuit of recoveries and compliance with applicable payer contracts, prompt-pay requirements, and healthcare regulations.
• Build, mentor, and manage a high-performing leadership team across Denials, Underpayments, and Interest & Penalties.
• Partner cross-functionally with executive, clinical, coding, compliance, and delivery leaders to drive root-cause remediation, process and technology improvements, automation, and end-to-end client delivery alignment.

Qualifications

• Bachelor's degree in healthcare administration, business, finance, or a related field required; Master's degree preferred.
• 10+ years of progressive experience in healthcare revenue cycle management, including direct experience in denials management, underpayments, and/or payer contract compliance.
• 5+ years of senior leadership experience managing multi-disciplinary teams.
• Experience with payer appeals processes, contract modeling, and interest/penalty recovery strongly preferred.
• Working knowledge of healthcare payer regulations, prompt-pay requirements, and applicable dispute resolution processes relevant to scope of role.
• Demonstrated track record of driving measurable financial recovery and operational performance improvement.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Relevant industry certifications (e.g., CRCR, CHFP, CPC, or similar) a plus.

Requirements

• This position is remote and requires a dedicated, distraction-free work space at home.

Benefits

• Competitive benefits package including medical, dental, vision, and life insurance.
• Short term disability and long term disability.
• Paid holidays.
• 401k.
• A generous PTO policy.

Company Description

• Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, UT, VA, WI, WV.