[Hiring] Senior Technology Operations Analyst @Allegis Global Solutions

Role Description

The Senior Technology Operations Analyst is responsible for advanced technical delivery, solutioning and operational oversight across an assigned portfolio of programmes within the globally aligned Technology Operations model. The role manages complex configurations, investigations, enhancements and technology-related service requests that require advanced platform knowledge, business-process understanding and sound judgement.

Working in partnership with the Team Lead, the Senior Analyst helps maintain the health of the assigned portfolio by:

• Reviewing complex demand
• Recommending appropriate solutions
• Overseeing technically challenging work
• Ensuring open items progress towards resolution

The Senior Analyst provides consultative guidance to programme teams and translates business requirements into practical, sustainable technology solutions. The role operates with a high degree of autonomy and uses programme knowledge, VMS expertise and operational insight to identify risks, recurring issues and opportunities for improvement. The Senior Analyst also mentors Analysts and Support Coordinators, improves technical documentation and supports the distribution of knowledge across the wider team.

Qualifications

• Completed Bachelor’s Degree required.
• Experience with AGS or other staffing companies.
• MSP experience a plus.
• Projects strong confident image to AGS PO, Clients and Technology Partners.
• Must have experience with utilizing and managing one or more SAAS technologies.
• Experience in an environment with high call volume preferred.
• Previous software administration and support experience.
• Proficient to advance in Microsoft Office products.
• Ability to travel as needed.

Requirements

• Familiarity with Systems Development Life Cycle (SDLC) methodologies.
• Knowledge of process modeling techniques and protocols.
• Experience with the standard technologies utilized by AGS VMS engagements (ex. Beeline, Fieldglass, IQNavigator, Salesforce, SharePoint, etc.).
• Ability to design, create and execute a project plan.
• Ability to design/create processes and procedures and assist others in implementing them.
• Proficient with Microsoft Office Products such as Excel, Word, PowerPoint, Project, Outlook, Internet Explorer.
• Strong conceptual, analytical and problem-solving ability.
• Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes.
• Ability to identify training needs for non-technical teams, and coach accordingly.
• Ability to work with a diverse team of resources from AGS, our Technology Partners, our Clients, and reach consensus resolution on issues.
• Ability to simultaneously manage multiple tasks at once.
• Ability to adapt quickly and possess flexibility with working in a constantly evolving field.

Company Description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.