[Hiring] Senior Technology Leadership Professional @Humana

Role Description

Are you ready to make a tangible impact at the intersection of technology and business operations? In this pivotal role, you'll work with talented teams and serve as the technical liaison for BPO operations, influencing Major Incident, Problem, and Change Management functions across the organization.

• Collaborate with technical and non-technical stakeholders
• Drive resolution of moderately complex issues
• Help minimize business disruption
• Showcase advanced skills in networking, telecom, and application support
• Build lasting partnerships across internal and external teams

The Senior Technology Leadership Professional works with internal and external technical stakeholders to expedite restoration of major incidents, conduct problem reviews, and oversee change reviews.

• Ensure timely and efficient operational activities
• Provide technical guidance and make decisions to resolve moderately complex issues
• Advise leaders on technical trends and operational improvements to reduce IUMs
• Exercise independent judgment requiring analysis of variable factors

Qualifications

• 5 or more years of technical experience
• Experience managing major incident outage bridges
• Strong technical knowledge across networking, telecom, and application support
• Ability to manage multiple priorities and deadlines with attention to detail
• Proven ability to communicate effectively
• Experience producing metrics, measurements, and trend reports
• Passion for driving continuous improvement in consumer experience

Requirements

• Bachelor’s degree or higher (preferred)
• Demonstrated ability in large-scale, highly visible programs (preferred)
• Solid understanding of operations, technology, and processes (preferred)
• ITIL certification (preferred)
• Six Sigma certification (preferred)

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps required
• Wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Bi-weekly payment for internet expense for employees in California, Illinois, Montana, or South Dakota
• Humana will provide telephone equipment appropriate to meet business requirements
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$106,900 - $147,000 per year

This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Application Deadline

01-29-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.