[Hiring] Senior Technical IT Consultant @Open Text S.r.l.

Role Description

This role allows you to work in a highly visible, customer-facing position where you make a measurable impact by owning complex environments and delivering premium service outcomes across EMEA with a focus on Customers in Public Sector in the Italian market.

What the Role Offers

• Deliver a white-glove application run service, meeting SLAs while ensuring excellent customer experience within agreed budgetary frameworks.
• Take end to end ownership of operational outcomes, proactively identifying risks and driving continuous service and performance improvements.
• Provide technical delivery for assigned customers in Italy and across the EMEA region.
• Lead incident and problem resolution, including health checks, root cause analysis, and optimization of OpenText solution operations and performance.
• Act as a key escalation point for complex issues, coordinating with internal teams to deliver sustainable and high-quality outcomes.

Qualifications

• Degree in Computer Science (or comparable long-term IT experience) with 5+ years of hands-on experience in technical support or consulting for OpenText applications.
• Strong expertise in server environments (Windows, Linux) and databases (Oracle, MS SQL Server).
• Working knowledge of web application servers (IIS, Tomcat), scripting/programming, and basic tool development.
• ITIL certification with proven ability to independently assess issues, identify optimization opportunities, and own solutions end to end.
• Exposure to cloud, AI technologies, containerization, and Kubernetes is a strong advantage.
• Ability to mentor junior consultants and collaborate effectively across technical and customer-facing teams.
• Fluent Italian and English language skills (additional languages a plus) with EU citizenship required (Italian citizenship is an advantage).

Company Description

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.