[Hiring] Senior Technical Account Manager @Dispel

Role Description

The Senior Technical Account Manager (TAM) is a practitioner-level technical leader for our most strategic customers operating Operational Technology (OT) and Industrial Control System (ICS) environments across sectors such as energy and utilities, manufacturing, oil and gas, water, and critical infrastructure. You will own the technical relationship end to end, ensuring our cybersecurity platform is architected, deployed, and operated correctly in environments where availability and safety come first.

This is not a relationship-only role. We are looking for someone who has spent real time in plants, substations, and control rooms; who can read a network diagram and spot the flat Level 2 network, the dual-homed engineering workstation, or the unmanaged vendor remote-access path; and who can sit with both a controls engineer and a CISO and earn the trust of each. Ideally, you have done this work at an OT cybersecurity company and understand how security products succeed or fail in the field.

As an Advanced (IC5) individual contributor, you will operate with a high degree of autonomy, lead the most complex deployments and escalations, set technical standards for the TAM function, and mentor other TAMs and customer-facing engineers.

Qualifications

• 7+ years in technical customer-facing or hands-on engineering roles (e.g., Technical Account Manager, Sales/Solutions Engineer, OT Security Engineer, Controls/Automation Engineer, ICS Network Engineer, or Professional Services Consultant), with a meaningful portion focused on OT/ICS.
• OT / ICS Practitioner-level, hands-on experience in industrial environments — configuring, supporting, or securing PLCs, HMIs, SCADA/DCS systems, historians, and engineering workstations in live production settings.
• Deep, hands-on experience deploying and operating security controls in OT and IT environments, such as secure remote access, zero trust network access, privileged access management, network segmentation, firewalls, and OT asset visibility/threat detection.
• Strong, practitioner-level networking skills: TCP/IP, routing and switching, VLANs, subnetting, NAT, firewall policy, VPNs, and packet-level troubleshooting.
• Working knowledge of common industrial protocols (Modbus, DNP3, EtherNet/IP, PROFINET, OPC UA, and similar) and how they behave across segmented networks.
• Proven track record as the lead technical owner for large enterprise or critical infrastructure accounts in regulated, mission-critical environments.
• Executive presence and outstanding communication skills; able to explain complex technical risk clearly to controls engineers, security teams, and executives alike.
• Ability to operate with minimal direction, prioritize across a demanding portfolio, and exercise sound judgment on when and how to escalate.

Requirements

• Experience at an OT/ICS cybersecurity company (e.g., OT secure remote access, OT asset visibility and threat detection, or industrial network security vendors).
• Background in a plant, utility, or industrial operations environment, or with a system integrator or automation OEM.
• Relevant certifications such as GICSP, GRID, GCIP, ISA/IEC 62443 Cybersecurity Expert, CISSP, CCNP, or equivalent.
• Familiarity with identity and access technologies (SAML/OIDC, Active Directory/Entra ID, MFA) and with virtualization/cloud platforms (VMware, Azure, AWS).
• Experience in a SaaS or high-growth startup environment.
• Eligibility for or experience working in environments requiring U.S. security clearance or background screening.

Benefits

• Salary range for role: $120,000-145,000.00
• 401(k) with company match
• Generous paid time off and holidays
• Performance bonus and equity eligible
• Remote work
• Medical, vision, dental insurance