[Hiring] Senior Supervisor @Casa Central

Role Description

Under the guidance of the Senior Services Manager, this position provides direct supervision, training, and consultation to a team of four to five (4-5) Supervisors. Provides direct and indirect supervision to Home Care Aides when needed. The Senior Supervisor ensures that services provided are in accordance with best practice standards and the Illinois Department on Aging (IDOA), Community Care Program, In-Home Services policies and procedures. The Senior Supervisor also assists in directing, monitoring, and evaluating day-to-day operations.

Essential Duties and Responsibilities

• Program Operations:
  • Works in collaboration with supervisors to obtain and review all required monthly program information (participant, service and staff related) according to deadlines.
  • Reviews and collates reports, while confirming accuracy and comprehensiveness of the information.
  • Based on monthly reports, provides recommendations or improvements to the Director.
  • Effectively utilizes the program’s time & labor software, including Medsys EVV, Telephony, and Ultipro systems.
  • Ensures that all HCA personnel and participant files are well organized, accurate, and up-to-date according to IDOA requirements.
  • Assists in developing and maintaining efficient program management systems/processes.
  • Maintains and utilizes an effective tracking system to continuously monitor supervisory and direct service staff assignments.
  • Ensures that Supervisors submit and/or obtain all required Case Action Notices (CAN) in a timely manner.
  • Participates in ongoing program planning; provides recommendations to the Director for improvements.
  • Works collaboratively with the billing team to provide monthly participant information as needed.
  • Performs other duties as assigned to support program operations.
• Participant Service Delivery:
  • Ensures that in-home services provided by staff are in accordance with best practice standards, agency expectations, and IDOA requirements.
  • Manages new participant referrals and coordinates the assignment of supervisors and home care aides.
  • Routinely coordinates and monitors the service schedules and assignments of Home Care Aides.
  • Closely monitors and ensures that assigned Supervisors are conducting monthly phone calls to participants.
  • Conducts home visits when needed, on behalf of their assigned Supervisors.
  • Conducts additional home visitation when staff identify concerns about the safety or wellbeing of participants.
  • In collaboration with assigned Supervisors, monitors established plans of care and appropriate provision of services.
  • Provides participants with additional information and referral/linkage to other community services when needed.
  • May assist participants in coordinating their annual redetermination-of-need assessments.
• Personnel Management, Supervision, & Team Leadership:
  • Provides supervision, training, and consultation to a team of four to five (4-5) Supervisors.
  • Provides direct and indirect supervision to Home Care Aides when needed.
  • Provides orientation and program-related training to newly hired staff.
  • Monitors and provides direction regarding participant needs and ongoing service planning.
  • Provides quarterly supervision to assigned staff and maintains comprehensive supervisory notes.
  • Ensures that all required probationary and annual performance evaluations are completed.
  • Attends all staff meetings, relevant in-services, and ongoing training.
  • Participates in staff hiring interviews and provides input to the Director.
  • Participates in regular supervision with the Senior Services Manager.
  • Provides direction in the coordination of Supervisor/HCA meetings.
  • Nurtures positive and collaborative working relationships with other agency staff.
• Performance & Quality Management:
  • Maintains and demonstrates thorough knowledge of IDOA, Community Care Program, In-Home Services policies and procedures.
  • Understands and follows Casa Central’s personnel and agency policies.
  • Incorporates the agency mission, philosophy, and core values into direct daily work.
  • Provides assistance in the distribution and collection of participant satisfaction and outcome surveys.
  • Promptly reports situations that pose a threat to staff, participants, or agency.
  • Adheres to the agency’s Mandated Reporting policy.
  • Participates in ongoing professional development and continuing education.
  • Approves time sheets and ensures compliance with agency and funder guidelines.
  • Accountable for daily activities within the allowable activities approved by the agency.
• Stakeholder Relationships & Partnerships:
  • Maintains good working relationships and timely communication with IDOA/CCP Care Coordination units.
  • Provides input and updates to Care Coordinators regarding current or additional services needed.
• Community Outreach:
  • Engages in community outreach and promotion of the agency and/or the Home Care Services program.

Qualifications

• Sensitivity to cultural diversity is required.
• Must have a high school (HS) diploma or GED.
• Minimum of four (4) years of proven Supervisory experience in a home care services or similar older adult service setting.
• Bachelor’s degree in Social Work, health or human services or related field preferred.
• Bilingual in Spanish and English required.
• Computer literacy is required.
• Must demonstrate the ability to learn and effectively utilize Time & Labor Software.

Requirements

• Must possess effective communication, supervisory, and relationship-building skills.
• Professional image and presentation expected at all times.
• Must possess exceptional time management and organizational skills.
• A personal cellphone is required, and must be able to respond during working and non-working hours.
• This position requires access to a car and a valid Illinois Driver’s License and vehicle insurance.
• Must be able to travel to other locations throughout the city or state for professional development training and other events.

Benefits

• Eligible for remote work and requires the use of personal mobile phone.
• Reference Casa Central’s Flexible Work Arrangement Policy and Personal Cellphone Usage Policy for reimbursement information.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The content of this job description is not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.