[Hiring] Senior Solutions Architect @Grafana Labs

Role Description

We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center.

• Be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight.
• Guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base.
• Operate with one foot in the code and the other in the customer’s world.
• Deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed.
• Provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer’s architecture, goals, and constraints.
• Identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams.
• Be a strategic thinker and a command-line problem solver.

Qualifications

• Located in the UK.
• 5+ years of experience working on deployment teams, using project management techniques.
• Direct experience with observability (o11y).
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products.
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers.
• Excellent communication skills to communicate with customers, partners, and internal members.
• Kubernetes (kubectl, Helm, Tanka preferred).
• Experience with Cloud Platforms - AWS, GCP, Azure.

Requirements

• Effective in working with customers, including business executives, project managers, and IT development staff.
• Effective in understanding business needs and distilling the information into business and technical requirements.
• Comfortable working with complex business and technological requirements and translating into the design of solutions.
• Ability to act as a functional lead and demonstrate a clear approach to methodology as well as functional capabilities.
• Speed is paramount; this team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
• Be a strong advocate for adherence to standards and best practices.
• Stay current on Grafana Labs, observability, and related technologies.
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams.

Benefits

• 100% Remote, Global Culture.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding – Thrive from day 1 with your fellow new ‘Grafanistas’.
• Balance is Key – Global annual leave policy of 30 days per annum.