[Hiring] Senior Solution Architect @Salesforce

Role Description

Join Salesforce Professional Services as a Solution Architect championing our PACE (Product, Automotive, Consumer, Energy) organization. You’ll serve as a trusted strategic advisor and platform expert focusing on Agentforce Contact Center for our largest, most complex enterprise customers.

• Lead one or more workstreams in sophisticated enterprise customer engagements.
• Serve as hands-on advisors using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of client’s business.
• Deliver customer return on investment.
• Co-create the vision and own the execution with the customer.
• Drive difficult conversations and remove roadblocks to implement business strategies.
• Analyze issues and obstacles to resolve root causes and identify appropriate corrective actions.
• Connect with technical and business customers from all levels through C-suite.
• Interact with customer product owner, business process owner, and technical resources to understand requirements, analyze information, and craft comprehensive solutions.
• Show strong understanding of typical business challenges or common objectives faced by customers within the industry.

Qualifications

• Extensive experience with configuration and customization with Agentforce Contact Center.
• Ability to drive agentic delivery, with experience in AI toolchains (e.g., Claude, Cursor, Elements Cloud, etc.).
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution.
• Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs.
• Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc.
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience.
• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams.
• A great listener with the ability to communicate with people in diverse roles.
• Resourceful and innovative thinker who can work through and solve problems.
• Travel up to 50%.

Requirements

• Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered.
• Proven results in delivering high value business outcomes utilizing an agile approach.
• Proven results leading customer and/or partner success stories.
• Relevant Salesforce certifications & Accreditations.
• Consulting experience is strongly recommended.

Benefits

• Time off programs.
• Medical, dental, vision, mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) and employee stock purchasing program.