[Hiring] Senior Solution Architect @Talkdesk

Role Description

As a Senior Solution Architect - Healthcare & Life Sciences, you will be responsible for designing cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements with a focus on high-value HLS use cases.
• Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation.
• Understand customers’ business strategy and direction and architect solutions to realize business goals & objectives.
• Collaborate throughout the sales process with Sales, Sales Engineers, Professional Services, Executives, etc.
• Bring innovative ideas that showcase Talkdesk’s competitive advantage and disruptive mindset.
• Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing, including the development of HLS-specific SOWs and standardized workflows.
• Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process.
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap.
• Partner with sales, product, and engineering to help prioritize products and features based on client needs.
• Effectively translate client requirements and program characteristics, including complex EHR integrations (Epic, Cerner, etc.) and U.S. health system nuances, to internal stakeholders.
• Help build out department methodology and tools to improve quality and efficiency.
• Leverage strong technical acumen to identify process improvements and technical solutions.

Qualifications

• Bachelor's degree in a technical field or additional professional experience in a technical role.
• 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment.
• 3+ years in solution architecture, preferably pre-sales.
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) (required).
• Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).
• A proven track record of designing software solutions for enterprise companies.
• Experienced in designing SaaS-based solutions, navigating complex sales practices and solution-based selling to CXO, senior management and director-level individuals.
• Analytical, with strong business acumen.
• Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
• A passion for helping people solve problems and a proven ability to understand progressive technology.
• Excellent verbal and written communication skills and meticulous attention to detail.
• Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients.
• Ability to work cross-functionally in a fast-paced startup environment.
• Salesforce and other CRM experience preferred.

Requirements

• Pay Range (OTE Pay): $136,000 to $204,000.
• Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan.
• Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application

• Apply online.
• The application window is expected to close at least 10 days from the posting date. The application was posted on 5/22/2026.
• Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
• All questions or concerns about this posting should be directed to the Talent team at [email protected].