[Hiring] Senior Solution Architect @Zadara

Role Description

As a member of the North America Sales POD, the Sr. Solution Architect will ensure success in providing cutting-edge solutions by helping customers leverage cloud solutions for scalability, security, flexibility, and efficiency, as well as to accelerate adoption. This is a remote position and may require 10-20% travel to customer locations and/or events. We are looking to fill this position in Colorado, US, as the role requires on-site customer visits.

Your day to day

• Solution Architecture & Pre-Sales Support:
  • Engage with customers, partners, and MSPs to understand their business needs and technical requirements, and then translate them into scalable cloud solutions.
  • Design, document, build, and present cloud architectures that align with industry best practices and customer objectives.
  • Serve as the technical lead for customer engagements, supporting sales teams with solution positioning, proofs of concept (PoCs), and product demonstrations.
  • Partner with engineering and product teams to develop innovative solutions that address customer pain points.
  • Educate and evangelize Zadara services to Partners, MSPs, and End Users with the Sales Team at events, shows, training, and/or webinars.
• Customer Relationship Ownership:
  • Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships, and providing ongoing technical advisory.
  • Be the voice of the customer to support and engineering teams, providing product improvement feedback and accelerating the adoption of new features in customer deployments.
  • Gather customer feedback to influence product enhancements and service improvements.
  • Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem.
• Customer Cloud Monitoring & Support:
  • Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency.
  • Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies.
  • Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health.
• Cross-Team Collaboration:
  • Act as a conduit and liaison between customers, support service, engineering, product management, and company management teams.
  • Partner with Account teams, Business Development Managers, and Service teams to accelerate customer adoption and revenue goals.
  • Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies.
  • Contribute to go-to-market strategies by identifying emerging customer needs and market trends and help with sales campaigns.
  • Assist in onboarding and mentoring of members of the Solution Architecture team.
  • Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities.

Qualifications

• 5+ years of experience in cloud solution architecture, pre-sales engineering, or cloud consulting.
• 5-10 years of related experience in the IT field, including roles in software development, system administration, or system engineering.
• Demonstrated ability to think strategically about business, product, and technical challenges.
• Proven experience in consultative technical sales or professional services with a proven track record of success.
• Proven experience in customer-facing positions.
• Demonstrate firm knowledge and experience with SAN / NAS technologies.
• Ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives.
• Strong verbal and written communication skills are a must, as well as the ability to collaborate effectively across internal and external organizations and virtual teams.
• Advanced-level experience with Data Center networks and network topologies.
• Advanced software architecture skills and experience building complex software system designs.
• Advanced hands-on, technical experience working with VMware and/or AWS technologies.
• Understanding of Application workloads such as SQL, Oracle, SharePoint, Docker, and Kubernetes services would be an advantage.
• Understanding of Backup and Disaster Recovery solutions and architectures.

Education

• Bachelor’s Degree in Computer Science, Engineering or Mathematics; Master’s Degree preferred.
• AWS Solutions Architecture Certification or VMware Certification would be an advantage.

Benefits

• Remote position.
• Opportunity to work on cutting-edge cloud technologies and continuously learn.
• Flexible work culture promoting work-life balance.
• Engaging employee activities and programs to foster collaboration and growth.
• Competitive salary aligned with industry standards.
• Paid time off, including vacation and sick leave.
• Comprehensive insurance coverage for self and family.
• Medical, Dental, Vision insurance.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Basic Life and AD&D.
• Supplemental Voluntary Benefit options.
• 401(k) employer-sponsored retirement plan with employer contribution.
• $125,000 - $140,000 a year. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.