[Hiring] Senior Site Reliability Operations Engineer @Truelogic

Role Description

The Site Reliability Operations (SRO) team ensures 24/7 stability of the internal IT infrastructure and mission-critical backend systems. This is an Operations swing shift from 2 PM to 10:30 PM PST timezone. The role balances incident command, technical troubleshooting, project leadership, and communication with multiple internal and external stakeholders.

• Oversee multi-platform IT infrastructure health using AWS CloudWatch, New Relic, Nagios, and SumoLogic.
• Continuously refine alert thresholds to minimize noise and enable proactive remediation.
• Serve as an escalation point for complex technical issues.
• Perform troubleshooting across Linux/UNIX, Windows, virtual servers, and virtual desktop environments.
• Coordinate, automate, and execute code deployments using Jenkins, GitLab, or similar CI/CD tools.
• Drive medium- to large-scale infrastructure projects, including migrations, cloud upgrades, and performance tuning.
• Maintain SOPs in team knowledge bases, and oversee enterprise backup operations (CommVault, Veeam, AWS Backup).

Qualifications

• 5+ years in an Operations Center (SRO/NOC) or cloud infrastructure environment with hands-on experience in full-stack application deployments.
• Proficiency in both Windows and UNIX/Linux administration, troubleshooting (scripting, grepping logs, analyzing performance metrics), and virtual server/desktop management.
• Practical experience with AWS cloud services (Storage, VMs, Networking) and enterprise monitoring tools (AWS CloudWatch, New Relic, Nagios, SumoLogic).
• Scripting or programming capability in PowerShell, Python, or bash to automate repetitive tasks and optimize run-time operations.
• Practical experience with CI/CD platforms (Jenkins, GitLab), ITSM ticket platforms (ServiceNow, Jira), and backup solutions (CommVault, Veeam, AWS Backup).
• Good verbal and written communication skills with experience serving as a bridge between technical teams, executive stakeholders, and external vendors.

Requirements

• Advanced AWS Certifications.
• Background in or exposure to AI/ML tools for infrastructure monitoring and predictive analytics.
• Previous experience in ITIL-aligned environments or enterprise Change/Incident Management frameworks.
• Bachelor’s Degree in Computer Science, Information Technology, or a related field.

Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive.
• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD.
• Paid Time Off: Our paid time off policies ensure you have the chance to unwind and recharge when needed.
• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done.
• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Company Description

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

• Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects.
• We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.