[Hiring] Senior Site Reliability Engineer @Bloomreach

Role Description

Become a Senior SRE for Bloomreach! Join the Fuse team — the team responsible for the item data management capabilities that connect Bloomreach Data Hub with Marketing, Search, Recommendations, and emerging Loomi agent use cases.

As a Senior SRE, you will be the team’s reliability and operability leader. You will work alongside backend engineers, embedded QA, Product, and Engineering Management to make complex product-data systems observable, scalable, safe to release, and straightforward to operate.

Your challenge will be to make Fuse’s distributed data platform dependable across the complete data path:

• customer or integration → Data Hub API → records and transformations → items → asynchronous jobs execution engine → storage and indexes → Marketing, Search, Recommendations, and Loomi consumers

Your responsibilities include:

• Platform reliability and observability
  • Own and improve the reliability posture of Fuse services, workers, APIs, queues, storage systems, and destination synchronization pipelines.
  • Establish meaningful SLIs, SLOs, and error budgets for customer-facing APIs, asynchronous jobs, catalog data freshness, destination synchronization, and indexing.
  • Build end-to-end observability across Data Hub item collections.
  • Create and maintain actionable dashboards, alerts, and service health views.
  • Improve capacity planning and autoscaling using workload telemetry.
• Reliability of catalog storage and indexing
  • Improve the availability, scalability, and operability of catalog data.
  • Support catalog placement, routing, index lifecycle, shard management, safe migration, and recovery.
  • Define and automate data-consistency checks.
• Infrastructure, deployments, and release safety
  • Own and evolve Kubernetes configuration and operational infrastructure.
  • Improve deployment automation, progressive rollout, rollback, and validation.
  • Automate operational procedures.
• Incident management and L3 support
  • Participate in and help improve the Fuse L3/on-call rotation.
  • Lead incident investigation, mitigation, stakeholder communication, and follow-up.
• Security, isolation, and compliance
  • Help Fuse meet Bloomreach security and compliance requirements.
  • Enforce least-privilege access and auditability.
• Reliability by design
  • Participate early in the design of new Fuse capabilities.
  • Review designs for failure modes and operational ownership.

Qualifications

• Professional experience in reliability engineering.
• Impact: Demonstrated improvement in customer outcomes and operational sustainability.
• Ownership: Embrace the "you build it, you run it" principle.
• Systematic approach: Treat observability and recovery as part of product design.
• Data-driven engineering: Use metrics and logs for actionable feedback.

Requirements

• Strong hands-on experience operating services on Kubernetes in a major cloud environment.
• Experience with observability and incident diagnosis for distributed systems.
• Experience with Go or Python.
• Experience operating at least one relational database, preferably PostgreSQL or Cloud SQL.
• Experience with large-scale data or indexing systems.
• Comfort participating in an on-call rotation and responding to production incidents.

Benefits

• Flexible working hours to accommodate your working style.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Professional education budget of $1,500 annually.
• Participation in the company's success through performance bonuses.