[Hiring] Senior SharePoint LMS Analyst @UnitedHealth Group

Role Description

This role is focused on building and administering content, learning pathways, and change management activities that support the ongoing and emerging adoption of AI tools across the enterprise. The outcomes of this work directly support training and change efforts to build AI skills and maturity at scale. In this role, you will create, manage, and maintain content on AI tool SharePoint sites and administer training programs on enterprise Learning Management System (LMS) platforms and analytics tools—utilizing SharePoint Online, LMS tools, Microsoft 365 Copilot, and related collaboration tools to ensure an intuitive, accessible, and high-impact learning experience for users.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

• Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement across learning and content administration operations.
• Evaluate emerging trends to inform solution design, platform optimizations, and strategic learning innovations.
• Administer, maintain, and optimize SharePoint Online sites, pages, permissions, lists, and content repositories supporting training selection and enrollment tools.
• Administer, manage, and report on learning events and training programs using enterprise Learning Management Systems (LMS) and data analytics tools.
• Create, curate, publish, and update engaging site content—including learning pathways, announcements, success stories, self-directed learning resources, and FAQs.
• Develop and enforce information architecture, taxonomy, metadata, and content governance standards to optimize navigation, searchability, and user experience across collaboration platforms.
• Partner with AI productivity tool teams and business stakeholders to align content and training engagements with change management, employee engagement, and adoption goals.
• Monitor communities, participation trends, adoption metrics, and user feedback to gather business intelligence around AI tool adoption and drive continuous program improvements.
• Connect training engagements with community platforms (e.g., Viva Engage, Microsoft Teams) to facilitate online discussions, answer user questions, and drive peer-to-peer knowledge sharing.
• Identify agentic and automated tool solutions to simplify ease of use, enhance access to information, and elevate the overall user experience.

Qualifications

• 5+ years of experience in the design, building and content management of SharePoint Online sites and repositories.
• 5+ years of experience administering training programs on enterprise Learning Management System (LMS) platforms with data reporting and analytics.
• 5+ years of experience developing knowledge/content management strategies focused on online/live training content, self-directed learning design, and learning pathway construction.

Requirements

• Practical experience with enterprise AI technologies and tools, including Microsoft 365 Copilot and generative AI solutions.
• Knowledge of agentic AI solutions to solve for evolving digital user experience and information delivery.
• Demonstrated ability to establish information architecture, taxonomy, and content governance standards across large enterprise environments.
• Strong communication, facilitation, and relationship-building skills across a matrixed organizational structure.
• Demonstrated experience supporting technology adoption, change management, employee engagement, or enterprise learning initiatives.
• 3+ years of experience analyzing online tool metrics, feedback data, and adoption telemetry to improve community participation and user experience.
• 5+ years of experience with Microsoft 365 collaboration tools, including Microsoft Teams, Power Automate, SharePoint Online, and Viva Engage.

Benefits

• A comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).