[Hiring] Senior Services Consultant II @Axway Software SA

Role Description

Responsible for quality deliveries around Computer & Network Services to enterprise Cloud customers, partners and Customer-Managed Services.

• Perform day-to-day operations of the Axway Solution implemented for the customer site or hosted on Axway SaaS environments.
• Ensure regular operational activities are delivered consistently with exceptional service quality, meeting defined KPIs and SLAs, in collaboration with subordinates, clients, technical stakeholders.
• Handle Major Incident and follow up with Root Cause analysis details.
• Analyze preventive and reactive solutions as appropriate.
• Perform technical activities such as handling Production incidents, implementing changes, designing, and developing configuration/flows, administering customer projects, executing application updates and upgrades, performing technical, functional and integration testing post upgrade activities.
• Execute Disaster Recovery exercises, undergo SOX audits by the vendor, provide resiliency evidence, Certificate updates on concerned application servers.
• Plan performance & stress testing.
• Manage client expectations, collect new requirements and provide solution through Axway TransferCFT, B2Bi and Sentinel products.
• Ensure end-to-end handing of any requests or incidents following ITIL guidelines.

Telecommuting permitted. Reports to headquarters in Scottsdale, AZ.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.
• 3 years of related experience.

Requirements

• Implement and manage MFT and B2B products for healthcare and global supply chain operations, including CSOS module.
• EDI standards (X12 and EDIFACT).
• Linux or Unix (RHEL, Ubuntu & AIX) and Windows Server administration and operation in production and disaster recovery clusters, with automation using Shell and Python.
• Communication protocols including AS2, SFTP, FTPS (Active, Passive, Implicit, and Explicit), SMTP, IBM MQ, PeSIT, and REST API endpoints.
• Database operational activities with Oracle and MySQL including monitoring, performance tuning, and user management.
• Dynatrace, Splunk, and Sentinel for end-to-end monitoring and observability, developing dashboards, alerts, and reports.
• Design and implement high-availability, disaster recovery, business continuity, and SOX-compliant resiliency solutions in enterprise middleware environments.

Company Description

EOE.

To apply, email resume to Candace Kappelman, [email protected] referencing Req. # 312.