[Hiring] Senior SC Business Process Architect @TraceLink

Role Description

The Senior SC Business Process Architect is a strategic and trusted advisor to customers evaluating TraceLink's Supply Chain Agentic Business Process solutions as they navigate their agentic Supply Chain journey.

• Work closely with Sales Executive, Product Management, Value Engineering, Professional Services, and customer teams.
• Lead discovery sessions, evaluate current end-to-end supply chain processes and systems.
• Design Agentic Business Process solutions aligned with the customer's Agentic Supply Chain Operating Model and Operating System.
• Deliver tailored demonstrations, solution presentations, technical workshops, and responses to RFPs and RFIs.
• Guide customers through the adoption of TraceLink's OPUS Platform, OPUS Agents, Agentic Control Tower, and Agentic Business Network.
• Coordinate with Track & Trace Sales and Architect teams for customers pursuing a Track & Trace journey.

Qualifications

• 5+ years in a client-facing role combining technical presales and strategic consulting (e.g., Business Process Architecture, Solution Consulting, Implementation Services, or Supply Chain Consulting) within Enterprise SaaS, life sciences, or supply chain environments.
• Demonstrated expertise in consultative and business value selling methodologies.
• Excellent verbal and written communication skills, with the ability to present both business and technical topics to individuals at all levels of an organization.
• Exceptionally strong technical troubleshooting and problem-solving skills.
• Familiarity with cloud hosting architecture.
• Demonstrated track record of sales achievement, technical competence, and customer satisfaction.
• Team player and collaborator.
• Innovative thinking to open expansion opportunities within Supply Chain ABP and Track & Trace.
• Up to 35% travel.

Requirements

• Drive Adoption of Agentic Business:
• Partner with the Sales Executive to manage the customer journey.
• Own and facilitate structured discovery to understand the customer's use cases and archetype.
• Become a trusted advisor for executive, business, supply chain, operations, and IT stakeholders.
• Support Customer Operational Reviews, Executive Business Reviews, commercial planning sessions, and strategic account reviews.
• Develop deep expertise in each customer's supply chain operating model, business priorities, and digital and agentic transformation initiatives.
• Translate findings into a defensible future-state roadmap.
• Introduce Track & Trace ABP to show additional value from the TraceLink platform.
• Deliver Solution-Centric Demonstrations/Workshops:
• Own, manage and deliver product presentations based on thorough customer discovery.
• Prepare materials for and lead interactive solutioning workshops and demonstrations.
• Design and present the customer's future-state Agentic Supply Chain Operating Model.
• Position Supply Chain-related Agentic Business Processes that improve operational efficiency.
• Work collaboratively with Value Engineering to build executive business cases.
• Subject Matter Expertise in Supply Chain Agentic Business Processes:
• Serve as the definitive expert on TraceLink's Supply Chain Agentic Business Processes solutions.
• Maintain deep, current knowledge of end-to-end supply chain business processes.
• Confidently handle complex use cases and technical inquiries.
• Cross-Functional Feedback Loop:
• Act as the connection between the field and the product organization.
• Ensure that proposed solutions are built for the customer's long-term value.
• Represent customer priorities internally and advocate for customer success.
• Help identify commercial, operational, competitive, and customer health risks.
• Drive the Technical Win:
• Own technical accuracy at every stage of the sales process.
• Provide high-quality, well-substantiated inputs for complex RFPs and RFIs.
• Collaborate with the Sales Executive on closing strategies.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Flexible work arrangements.
• Professional development opportunities.