[Hiring] Senior Salesforce Specialist @Baylor Genetics

Role Description

The Senior Salesforce Administrator is responsible for the day-to-day configuration, support, and maintenance of the organization's Salesforce platform, with deep expertise across Sales Cloud and Service Cloud. This role balances two core areas of work:

• Time-sensitive production support for user-reported issues
• Structured product enhancement projects that improve platform functionality

As a senior-level technical resource, this role independently leads complex configuration and integration work, establishes best practices for platform governance, and serves as a subject matter expert to stakeholders across the organization. The Senior Salesforce Administrator sits within the Salesforce Product team and works closely with the Technology team, providing hands-on declarative development work as part of larger multi-platform projects. This role partners with Client Services, Clinical Operations, Revenue Cycle Management, and other cross-functional stakeholders to translate business needs into scalable Salesforce solutions, while maintaining backlog management, clear stakeholder communication, and sound data governance across the platform.

Qualifications

• 7-10 years of experience in Salesforce admin role
• Bachelor's degree in Computer Science, Information Systems, Business, Healthcare Administration, Marketing, or a related field. Equivalent combination of education and experience may be considered.
• Salesforce Certified Platform Administrator certification.
• Salesforce Certified Platform App Builder certification.
• Demonstrated hands-on experience administering Salesforce, with deep working knowledge of both Sales Cloud and Service Cloud.
• Hands-on proficiency with Salesforce-native AI tools (Einstein, Agentforce)
• Experience with Pardot/Marketing Cloud, OmniChannel, and Revenue Cloud/CPQ
• Experience with Flow configuration and maintenance, custom reports and dashboards, and bulk data management using Data Loader or similar tools.
• Experience with deployment and release management tools such as Gearset, as well as release management best practices.
• Strong stakeholder communication skills, with the ability to work across technical and non-technical audiences.
• Working knowledge of Apex and ability to read, debug, and modify existing triggers and classes.
• Working knowledge of REST and SOAP APIs to support, troubleshoot, and configure integrations with third-party systems.
• Ability to write and troubleshoot basic SOQL queries for data investigation and validation.
• Experience building or modifying simple Lightning Web Components.
• Working familiarity with JavaScript, HTML, and CSS as they apply to LWC development.
• Strong organizational, analytical, and problem-solving skills, with attention to detail and the ability to manage competing priorities between production support and project work.
• Ownership responsibility for work across multiple Jira boards, including SLA tracking, ticket-level time accounting, and status reporting.

Requirements

• Salesforce Certified Platform Administrator II certification (preferred).
• Salesforce Certified Platform Developer certification (preferred).
• Experience supporting healthcare, diagnostics, laboratory, or other regulated workflows, including HIPAA-regulated environments (preferred).
• Familiarity with ITIL processes for incident, change, and problem management (preferred).
• Experience using AI coding assistants such as GitHub Copilot (preferred).
• Experience with backlog management and Agile delivery methodologies (preferred).
• Experience using data, dashboards, and user feedback to inform prioritization, enhancements, and operational improvements (preferred).

Benefits

• Remote, hybrid, or onsite based on business needs and role requirements.
• Ability to work at a computer for extended periods and communicate effectively in virtual and in-person settings.
• Regular collaboration with internal stakeholders across departments.
• Participation in meetings, testing sessions, or training activities.
• Occasional travel for team collaboration, training, implementation support, or business meetings.
• Work performed primarily in a standard office or remote work environment with routine use of computer and communication technologies.

Company Description

Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law. If you need an accommodation during the application process, please contact our Human Resources team.